Digital Product Manager Lead Senior

PNC•Columbus, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead Senior within PNC's Digital Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Columbous, OH or Philadelphia, PA. As a Lead Digital Product Manager, you will be responsible for leading efforts to create a world-class, digital application experience for our customers, with a focus on Consumer Deposit account opening. You will be leading an Agile development team and collaborating with many teams across the enterprise to drive an evolving Digital experience for PNC customers engaging in the Digital Channel. The role drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. It monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences, prioritizing and decisioning these recommendations. The position drives business case development, develops and designs the features of new or existing digital experiences, and manages their development, production, roll-out or promotion. It partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. The role also partners with Marketing for product-specific initiatives, may participate in client-facing activities, and supports risk management, compliance, and audit needs as part of the first line of defense. It drives business, financial, and customer experience results of new and existing products, recommending modifications to improve them. The position may also coordinate and/or coach Product Managers and Associates.

Requirements

Experience with Content creation and management
Experience with User experience design
Experience with Monitoring and analyzing the success of large-scale digital initiatives
Experience with Working with numerous Agile crews and stakeholders to achieve defined goals
Experience with Digital accessibility and the Web Content Accessibility Guidelines (WCAG)
Experience with Design, development and testing process for websites and mobile apps
Experience with Relationship/client management
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused)
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk)
Business Acumen
Competitive Environment
Data Gathering and Reporting
Design Thinking
Effective Communications
Innovation
Knowledge Of Product Line
Marketing Strategy and Positioning
Product Development Life Cycle
Project Management
Solutions Development
University / college degree (Bachelor's)
Industry relevant experience is typically 8+ years

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Responsibilities

Leading efforts to create a world-class, digital application experience for our customers, with a focus on Consumer Deposit account opening.
Leading an Agile development team.
Collaborating with many teams across the enterprise to drive an evolving Digital experience for PNC customers engaging in the Digital Channel.
Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
Prioritizes and decisions recommendations.
Drives business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
Partners with Marketing to Develop in product-specific marketing initiatives.
May participate in client facing activities.
Supports risk management, compliance, and audit needs as part of the first line of defense.
Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results.
May coordinate and/or coach Product Managers and Associates.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.