Lead Product Manager, Carrier Platform

Zoom • San Jose, CA

1d • Hybrid

About The Position

Zoom is seeking a Lead Product Manager to spearhead the evolution and expansion of our Carrier Platform. This role is pivotal to unlocking the platform’s potential. You will build scalable frameworks, APIs, and services that enable third-party applications and partners to seamlessly leverage Zoom’s global telecom infrastructure. The ideal candidate brings deep technical expertise in real-time communications. You also have an experienced sense of business strategy, product vision, and execution.

Requirements

• Apply deep knowledge of SIP, WebRTC, and real-time media architecture.
• Have experience owning products end-to-end with tight connection to customers and business
• Define and deliver high-availability, low-latency systems at a global scale.
• Collaborate effectively across technical and business teams to drive outcomes.
• Use data and metrics to inform decisions and measure platform success.
• Communicate clearly and influence across diverse stakeholders.
• Bring familiarity with voice recognition, speech analytics, or text-to-speech technologies.
• Hold equivalent practical experience in product management or engineering leadership.
• Have a Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

Responsibilities

• Defining the strategy and roadmap for scalable global voice and carrier services.
• Demonstrate curiosity and experience in using AI to build product
• Collaborating with engineering, operations, and partners to deliver seamless integrations and new capabilities.
• Driving innovation in real-time voice, streaming, and speech technologies to enhance user experiences.
• Building meaningful relationships with carriers and vendors to align on shared product outcomes.
• Using data insights to prioritize initiatives that improve performance and business impact.

Benefits

• Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Location based compensation structure
• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
• Opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
• Fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
• Support for accommodations during the hiring process for those with a qualifying medical disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior