Lead Product Manager, Agentic AI Platform

Docusign • San Francisco, CA

12h • Hybrid

About The Position

As a Lead Product Manager for Agentic AI Platform, you will lead the AI Agent Platform and AI Agent evaluation within the Intelligent Agreement Management (IAM) platform—making it smarter, more relevant, and agreement-centric. This role is focused on unlocking the power of AI agents by building a next-generation, agentic fabric and AI agent evaluation experience that helps customers accelerate agreement lifecycle.
Docusign’s Agentic AI platform powers Docusign’s next-generation experiences like Iris chat (conversational AI), enabling multi-step autonomous workflows through agent orchestration, AI agents and tools. As we shift from deterministic systems to probabilistic, multi-step agents, success depends not just on building agentic systems—but on proving their quality, safety, and performance. You will define and own the Agent Platform and AI agents evaluation to measure, benchmark, and improve agentic systems across Docusign.
Working cross-functionally with Engineering, Applied AI, Design, and GTM teams, you will define how Docusign measures, and continuously improves the agentic AI systems across the Intelligent Agreement Management platform. Your mission is to make Docusign’s AI systems reliable, measurable, and enterprise-grade, unlocking autonomous agreement workflows at scale.
This position is an individual contributor role reporting to the Director, Product Management.

Requirements

• 12+ years of experience in Product Management
• 5+ years of experience in enterprise SaaS software
• BS or MS in Computer Science, Engineering, or a related technical field
• Experience in building enterprise-grade AI-powered experiences and AI agent products
• Experience defining metrics, AI evaluation systems, or experimentation frameworks
• Proven ability to lead cross-functional collaboration across product, engineering, design team

Nice To Haves

• MBA
• Experience with AI platform product management
• Familiarity with agreement lifecycle management, legal tech, or document platforms
• Experience with document management systems
• Customer-first mindset with experience leveraging qualitative and quantitative feedback

Responsibilities

• Own product vision and strategy for AI platform and Agent evaluation within the IAM platform
• Lead AI platform initiatives to drive AI observability and improve AI agents quality
• Partner cross-functionally with Engineering, Applied AI, Data, and other PMs to deliver cohesive agentic experiences
• Engage with customers to understand how they leverage and assess AI agents today—and where the experience needs to evolve
• Measure success with a data-driven mindset, instrumenting key workflows and iterating based on usage and insights

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior