Lead Product Designer

RADAR•New York, NY

1d•$190,000 - $250,000

About The Position

We’re looking for a Lead Product Designer to shape our web experiences across internal support and onboarding tools, along with customer-facing analytics dashboards. This role connects internal operations with customer value, helping teams work more efficiently while delivering clear, actionable insights. As a senior individual contributor, you’ll define how CX, support and onboarding specialists navigate complex workflows, resolve issues, and guide customers to success. You’ll also evolve customer dashboards to make data intuitive and useful, while setting design direction and influencing product strategy across these experiences. Working closely with the Product and Engineering team, you’ll turn complex problems into scalable, high-quality solutions. You’ll design for real-world edge cases while maintaining a strong bar for clarity, performance, and craft. You’ll have the opportunity to mentor other designers and use design to drive outcomes like team efficiency, smoother onboarding, and better customer understanding.

Requirements

6+ years of product design experience, including web and mobile.
Demonstrated experience shipping software products to production — not just designs.
Experience designing internal tools, operational systems, or complex dashboards
Strong systems thinking and ability to simplify complex workflows and data-heavy experiences
Familiarity with designing for complex systems with multiple user roles, permissions, or workflows
Proven track record of influencing product strategy and leading initiatives as a senior IC
High level of craft in interaction design, visual design, and information architecture
Experience working closely with cross-functional partners in fast-paced environments
Comfort navigating ambiguity and driving clarity across undefined problem spaces
Experience mentoring or guiding other designers
Excellent communication and storytelling skills, with the ability to articulate design decisions clearly

Nice To Haves

Previous experience designing in environments with hardware or other physical systems
Experience with data visualization or building analytics dashboards for non-technical users
Experience improving internal tool efficiency at scale
Comfort working with and interpreting data to inform design decisions and measure impact
Experience contributing to or shaping design systems for web applications
Familiarity with accessibility best practices for web applications
Track record of improving design processes at the team level
Experience in high-growth or evolving product environments where systems and processes are still being defined

Responsibilities

Own the design of web experiences across internal onboarding tools and customer-facing analytics dashboards
Define and drive end-to-end user experiences, from early concepts through detailed design and launch
Partner closely with Product, Engineering, and CX to shape product strategy and prioritize high-impact work
Translate complex workflows and data into clear, intuitive interfaces that support complex data
Establish and uphold a high bar for design quality, usability, and consistency across a broad product space
Contribute to and evolve design systems and patterns to support scalable, cohesive experiences
Mentor and support other designers through feedback, critique, and collaboration
Conduct user research to identify opportunities and evaluate your work
Use qualitative and quantitative insights to inform design decisions and measure impact
Advocate for users while balancing business goals and technical constraints