Lead Product Designer

HighLevel

16h•$152,000 - $191,000•Remote

About The Position

HighLevel is seeking a Lead Product Designer to enhance its product experiences through exceptional craft, product vision, systems thinking, and influence. The ideal candidate will have over 7 years of experience designing complex digital products, particularly in SaaS, B2B, platform, or workflow-heavy environments. This role involves shaping product direction, design standards, and team culture across product pillars. As a lead individual contributor, you will collaborate closely with product and engineering leaders, mentor other designers, and help teams define and improve strategically important product experiences. You will connect customer needs, business goals, technical constraints, and long-term product strategy to create clear, useful, and polished product designs. A high standard for design craft, visual sophistication, and a deep understanding of hierarchy, layout, typography, grids, spacing, interaction quality, usability, and accessibility are expected. The ability to ship world-class product design and experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is mandatory. A portfolio is required for consideration.

Requirements

7+ years of relevant product design experience, with 2+ years in a leadership, mentorship, or design direction capacity.
Experience in SaaS, B2B, platform, workflow-heavy, or other complex digital product environments is highly valuable.
An exceptionally strong portfolio demonstrating systematic thinking, customer empathy, exceptional craft, measurable product impact, and leadership beyond individual execution.
Proven experience leading data-informed product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy, and usability testing.
Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, and product quality.
Experience designing for AI-driven or intelligent interfaces, including collaboration with machine learning, data, automation, or platform teams.
Deep fluency in design systems, accessibility standards, reusable patterns, and scalable product experience decisions.
Experience influencing design direction for high-impact product areas, systems, platforms, or pillars, not only individual features or flows.
Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders, and other designers.
Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops, and persuade through rationale, evidence, and craft.
Passion for improving team operations, design standards, processes, tools, documentation, and better ways for teams to work.
Experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is mandatory.
Applications without a portfolio will not be considered.

Nice To Haves

Ability to move comfortably between product strategy, customer insight, systems thinking, and hands-on design execution.
Ability to balance speed, detail, scalability, and quality without losing sight of the customer.
Ability to build trust through warmth, candor, accountability, and genuine respect for teammates.
Enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates.
Ability to communicate in ways that help distributed teams work with clarity, care, trust, and momentum.
Advocacy for accessibility, inclusion, and ethical design.

Responsibilities

Lead design strategy and execution for one or more product pillars from discovery through delivery.
Translate customer needs, business goals, product strategy, and technical constraints into clear experience direction and design roadmaps.
Partner with product and engineering leaders to define product vision, prioritize opportunities, and align teams around high-quality outcomes.
Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling, and strong design rationale.
Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency, and design system alignment.
Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns, and making standards easier to adopt.
Define and socialize metrics for design quality and impact, such as usability signals, accessibility compliance, task success, adoption, retention, or customer satisfaction.
Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions, and helping teams move with clarity.