Lead Product Designer

AirOps•San Francisco, CA

About The Position

AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running. Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo. We're looking for a Lead Product Designer who's excited about shaping the future of AI Search. In this role, you'll build products that help brands succeed as AI agents become the main way people discover them. You'll own large portions of our platform experience - from search visibility tools to last-mile editing experiences - that are fundamentally changing how marketing teams drive revenue in the AI era. You thrive on moving fast while tackling complex information architecture challenges. You'll prototype rapidly using tools like Cursor and Figma Make, working directly with content and marketing teams to build intuitive and delightful experiences.

Requirements

6+ years of product design experience with at least 3 years working on B2B SaaS platforms
Portfolio demonstrating your ability to simplify complex workflows and data-heavy interfaces
Experience designing for technical audiences while maintaining accessibility for non-technical users
Strong understanding of content management systems, SEO tools, or marketing technology platforms
Fluency with modern prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfort with design/collaboration environments like Figma and Git
Track record of shipping products that directly impact business metrics and user adoption
Ability to work autonomously while actively seeking feedback and collaboration
Excellent written and verbal communication skills with the ability to articulate design decisions to stakeholders
Comfort with ambiguity and the ability to define structure where none exists
Genuine interest in how AI is changing search, content discovery, and digital marketing

Responsibilities

Own end-to-end product design for core platform features, from initial concept through launch and iteration based on user feedback
Partner with product and engineering leads to translate AI search visibility challenges into elegant design solutions that content teams actually want to use
Design intuitive workflows for complex tasks like content gap analysis, AI agent optimization, and multi-channel content publishing
Create information hierarchies and data visualizations that make sense of large datasets without overwhelming users
Build and maintain our design system while establishing patterns that scale across different user personas and use cases
Conduct user research with content teams, SEO professionals, and marketing leaders to understand their workflows and pain points
Prototype rapidly to test assumptions and validate design decisions with real users before engineering investment
Collaborate with customer success to understand how teams actually use our platform and where they get stuck
Help define product strategy by identifying opportunities where better design can directly impact customer outcomes
Mentor junior designers and contribute to building a design culture focused on measurable business impact