Lead Principal Technical Program Manager

Oracle•United States,

2d•$116,600 - $264,100

About The Position

Oracle Cloud Infrastructure (OCI) is seeking an accomplished Lead Principal Technical Program Manager to provide strategic and operational leadership for Cloud Hardware Support (CHS) and Server Operations programs across parts of North America. The role spans Build & Deployment, production readiness, hardware lifecycle management, break-fix support, and automation across Oracle’s cloud infrastructure. The position will establish scalable program mechanisms to support rapid regional expansion while maintaining operational excellence, customer service, workforce effectiveness, and technical rigor. The program leader will partner across engineering and operations teams, standardize execution across multiple sites, and drive continuous improvement through automation, AI, process engineering, and data-driven program management. The role is focused on improving the systems, tools, and operating rhythms that support reliable cloud infrastructure at scale. The successful candidate will lead complex, geographically distributed initiatives and collaborate with engineering, networking, software development, product, supply chain, data center engineering, and other organizations to support new cloud regions and ongoing operational excellence. A bachelor’s degree is preferred; an advanced degree is a plus.

Requirements

Senior technical program management experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, software development, or infrastructure engineering.
Proven experience driving large, geographically distributed programs across multiple teams, sites, and operational functions.
Demonstrated success scaling operational systems, program mechanisms, and execution models within rapidly growing cloud or technology organizations.
Strong understanding of hyperscale data center operations, distributed systems, infrastructure deployment, hardware lifecycle management, networking, storage, compute, and operational support.
Proven track record of driving operational transformation through AI, automation, intelligent tooling, scripting, process engineering, and scalable program models.
Experience using emerging AI capabilities, operational analytics, Jira, Confluence, and related program tooling to improve workforce productivity, operational performance, and service quality.
Exceptional strategic thinking, technical judgment, program execution, and written and verbal communication.
Strong executive presence and ability to clearly present complex information and influence senior stakeholders across engineering, infrastructure, product, and business organizations.
Experience partnering with engineering and operations teams in collaborative, agile environments while driving clarity, ownership, and measurable outcomes.

Nice To Haves

A bachelor’s degree is preferred.
An advanced degree is a plus.

Responsibilities

Provide program leadership for Cloud Hardware Support and Server Operations initiatives across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, break-fix operations, and operational automation.
Develop and execute scalable program frameworks that support continued hyperscale growth across multiple sites and cross-functional teams.
Lead complex, geographically distributed programs that improve operational performance, safety, security, availability, and service quality across Oracle’s cloud infrastructure.
Standardize deployment methodologies, improve service delivery, strengthen program governance, and implement best practices across regional operations.
Champion AI, automation, scripting, process engineering, and data-driven decision making to improve productivity and operational efficiency and reduce dependence between infrastructure growth and manual effort.
Partner with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to deliver new cloud regions and ongoing operational excellence.
Ensure customer commitments and operational service levels are achieved while proactively managing program risk, dependencies, and execution gaps.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Flexible or accrued vacation, subject to eligibility and position type.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed each calendar year, with unused balance carrying over up to a maximum of 112 hours.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
May be eligible for bonus, equity, and compensation deferral.