Lead/Principal Solution Engineer - Life Sciences

Salesforce•Chicago, IL

23h•$134,750 - $231,980

About The Position

The Lead/Principal Solution Engineer is the technical lead for Salesforce’s most strategic enterprise Life Sciences accounts, guiding complex opportunities and helping pharma and medtech customers rethink how they engage healthcare professionals, support patients, and use data and AI. The role combines hands-on solution architecture and demonstration with executive-level business storytelling. It covers Salesforce Sales, Service, Marketing, Data 360, Agentforce, and Industries (Life Sciences Cloud), as well as the broader Life Sciences technology landscape. The position works with customer architects, IT leaders, QA and Security teams, and internal account teams to shape solutions, account for regulated-industry requirements, and connect technical designs to business outcomes. It also contributes to team capability through mentoring, reusable assets, playbooks, and field insights. Success is measured through technical win rate and pipeline influence, the quality of customer points of view, demonstrations and architecture, team development, and customer and AE satisfaction.

Requirements

10+ years in pre-sales, solution architecture, or consulting.
At least 5 years in enterprise software, ideally with Life Sciences, pharma, or medtech customers.
Track record of influencing C-level and VP stakeholders and winning large, multi-cloud deals.
Deep knowledge of the Salesforce platform and the Life Sciences technology landscape, including commercial CRM, omnichannel engagement, patient support programs, clinical/medical, and MDM.
Strong grasp of data architecture, integration patterns, and AI/agentic solutions in a regulated environment.
Exceptional storytelling, presentation, and whiteboarding skills.
Demonstrated mentorship and informal leadership across teams.
Strategic and collaborative, and comfortable with ambiguity and fast-changing priorities.

Nice To Haves

Salesforce certifications, such as Application/System Architect, Data Cloud Consultant, Agentforce Specialist, or Life Sciences Cloud.
Prior experience at a pharma or medtech company, or in a Life Sciences consultancy.
Experience with competitive displacement, such as Veeva, IQVIA, or Microsoft Dynamics.

Responsibilities

Lead technical strategy and the sales cycle for large, complex Life Sciences opportunities across Sales, Service, Marketing, Data 360, Agentforce, and Industries (Life Sciences Cloud).
Partner with AEs, Industry/Core Specialists, Customer Success, and Partners to build account plans and a clear point of view for each customer.
Run executive-level discovery, demonstrations, and workshops, translating business outcomes into compelling solutions and value narratives.
Design reference architectures for commercial, medical affairs, patient services, and field-engagement use cases, including HCP/HCO data models, consent, and integrations such as Veeva, IQVIA, and SAP.
Work with customer IT, QA, and Security teams to address regulated-industry requirements, including GxP, HIPAA, 21 CFR Part 11, GDPR, validation, and compliance considerations.
Orchestrate specialist overlay resources to use SE capacity effectively and bring the right expertise to opportunities.
Mentor and coach SEs through deal reviews, demo and storytelling coaching, and onboarding.
Contribute to team playbooks, scorecards, and best practices.
Represent the voice of the customer to Product and Industry teams, and share field insights, competitive intelligence, and reusable assets.
Represent Salesforce at customer events, industry conferences, and internal enablement.
Contribute to success measures including technical win rate and pipeline influence, quality and consistency of customer POVs, demos and architecture, mentee growth and reusable assets, deal-review quality, and customer and AE satisfaction.