Lead Practice Assistant

Mass General Brigham•Boston, MA

1d•$22 - $31•Hybrid

About The Position

The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers. The role supports front-end and administrative teams, ensures compliance with organizational policies and regulatory standards, and promotes smooth, patient-centered clinic workflows. Strong organizational, problem-solving, and communication skills are needed to enhance clinic operations and support the pulmonary program's goals. The position reviews schedules and upcoming appointment information, coordinates prior authorizations, provides telephone and administrative coverage, manages outstanding orders and incoming faxes, and supports onboarding and development of team members. Other duties may be assigned.

Responsibilities

Review schedules to optimize appointment utilization and accommodate new patients whenever possible.
Review the upcoming day's DAR for coverage gaps or prior authorization requirements; proactively contact patients and secure required prior authorizations to ensure visits are ready.
Coordinate and secure prior authorizations for patients referred for outside diagnostic testing and follow-up visits, complying with insurance requirements and minimizing delays.
Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences.
Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring orders are accurately attached and removing orders for patients who choose not to schedule appointments.
Review, triage, and distribute incoming faxes, ensuring documents are accurately routed and addressed in a timely manner.
Support onboarding and development of new team members through training, workflow instruction, and knowledge sharing.
Perform other duties as assigned.