Lead Players Club Rep

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

Responsible for the day-to-day operation of Club Clearwater (CCW) including providing Customer Service by promoting membership, creating & replacing CCW cards, resolving point disputes, ensuring guests receive “Clearly Superior Service”, data input (maintain accurate player data), and daily reports. This role also involves training new employees, assisting management with staff schedules and performance appraisals, and overseeing the training of new employees.

Requirements

Must possess competency in use of word processor, including computer programs like word and excel
Must be able to provide excellent customer service to guests and employees
Accurate and timely handling of assigned tasks and multiple activities
Good communication skills (including listening, writing and speaking)
Ability to follow directions
Ability to problem-solve, handle stressful situations and make good decisions
Ability to function in a team-oriented environment and work independently
High School diploma or GED desired.
Two (2) years of administrative assistant experience or training desired.
Knowledge of computer software is required.
Manual and finger dexterity for operation of personal computers and routine paperwork.

Nice To Haves

Some Leadership or Management training helpful.
Experience in sales or marketing helpful.

Responsibilities

Greets all guests and recruits new members to the players club
Creates accounts for new players & replaces cards as needed
Promotes club card usage from existing members through the club benefits and promotions
Promotes club member retention and growth through customer service activities
Issues vouchers for point redemption for food, merchandise, and cash
Interacts with guests throughout the casino floor to ensure players understand how the points are earned on the machines and any other games in the casino.
Explains to guests the benefit of being a club member and promotes the use of club card while playing
Promotes upcoming events, entertainment, ad assists with promotions
Announces upcoming events, promotions, winners, birthdays, anniversaries, etc
Follows and actively practices Customer Service Standards
Issues complimentary vouchers per request from authorized employees as needed
Assists guests with all inquiries regarding players club
Maintains accurate documentation for guest’s point redemption, issuance of complimentary items and promotional give-always
Maintains accuracy of member’s data and updates information as needed for the player tracking system
Meets weekly with Club Clearwater staff to review issues
All of the Functions of a Ambassador
Assists management with CCW staff schedules
Provides input to management for performance appraisals of staff
Oversees training of new employees
Reports and documents unresolved guest disputes to management
Provides Club Clearwater Ambassadors with breaks and ensures guests receive efficient and prompt service
Keeps storage area organized and stocked
Insures necessary CCW brochures, fliers, entry forms, promotional items are in stock
Maintains CCW bulletin board, CCW employee information binder, CCW guest information sheet, Shift Lead daily report binder, and CCW information wheel
Trains the Ambassador on new procedures
Promotes “Clearly Superior” work ethics amongst all CCW/Casino employees
Assists with special promotions or events as requested by management
Other duties as assigned