Players Club Representative - Players Club
About The Position
The Players Club Representative serves as the primary point of contact for casino guests regarding the casino's loyalty and rewards program. This role is responsible for enrolling new members, maintaining accurate player account information, explaining membership benefits, and delivering exceptional customer service to enhance the guest experience. The Players Club Representative actively promotes the Players Club program by educating guests on available rewards, promotions, events, and special offers. They assist members with redeeming points, resolving account inquiries, issuing player cards, and troubleshooting membership-related concerns. The role also involves cultivating positive relationships with guests, encouraging program participation, and supporting player retention initiatives.
Requirements
- High School Diploma or equivalent required.
- Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends and holidays as required.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Responsibilities
- Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests.
- Accurately enters player data into SG-CMP
- Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
- Maintains a clean, safe and organized work environment
- Meet and greet guests on the gaming floor as well as at special events and at promotions.
- Will assist with promotions, player development and redemptions as applicable.
- Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
- Maintain confidentiality of information.
- Monitors and has working knowledge of promotional and enrollment kiosks
- Guest services where directed to provide amplified service.
- Represent casino at off property promotional events as needed
- Checking and retrieving guest’s coats and personal items
- Stock and re-stock the area to ensure an adequate inventory of all goods
- Perform cash and/or credit transactions with guests
- Other duties as required.
- Lives the brand
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
