Players Club Representative III - Players Club

Hard Rock Hotel & Casino Ottawa•Tampa, FL

6d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

Requirements

Must be an existing team member who has shown leadership in the department (reviewed by Players Club Manager & Director of Casino Marketing) OR a new hire with extensive casino or hospitality experience - must be reviewed by Players Club Manager and Director of Casino Marketing
Must be a graduate of the Player's Club Trainer Program
The ability to work overnights, weekends, and holidays depending on assigned schedule.
The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
Strong passion for great Guest Service.
Must be able to navigate and work on a computer (PC or Mac).
Must possess strong verbal and non-verbal communication skills.
Must be energetic, caring, and compassionate.
Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
Ability to anticipate and meet Guests needs.
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
Must be able to life/move up to 40 pounds.

Responsibilities

Being a Guest Service Ambassador for the property.
Introducing and enrolling Guests into the award-winning Player’s Club program.
Greeting and providing personalized service for VIP Guests.
Having the ability to be discrete and keep confidential all interactions with celebrities and VIP Guests.
Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
Performing front of house and back of house duties for concerts and high profile celebrity events.
Other duties as assigned.