Players Club Representative - Players Club
About The Position
Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution. Essential duties include, but are not limited to: Being a Guest Service Ambassador for the property. Introducing and enrolling Guests into the award-winning Player’s Club program. Greeting and providing personalized service for VIP Guests. Having the ability to be discrete and keep confidential all interactions with celebrities and VIP Guests. Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments. Performing front of house and back of house duties for concerts and high profile celebrity events. Other duties as assigned.
Requirements
- Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
- The ability to work overnights, weekends, and holidays depending on assigned schedule.
- The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
- Strong passion for great Guest Service.
- Must possess strong verbal and non-verbal communication skills.
- Must be energetic, caring, and compassionate.
- Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
- Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
- Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
- Ability to anticipate and meet Guests needs.
- Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
- Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
- Must be able to lift/move up to 40 pounds.
Responsibilities
- Being a Guest Service Ambassador for the property.
- Introducing and enrolling Guests into the award-winning Player’s Club program.
- Greeting and providing personalized service for VIP Guests.
- Having the ability to be discrete and keep confidential all interactions with celebrities and VIP Guests.
- Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
- Performing front of house and back of house duties for concerts and high profile celebrity events.
- Other duties as assigned.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
