Lead Phlebotomy Technician

Cleveland Clinic•Cleveland, OH

1d•Onsite

About The Position

The Lead Phlebotomy Technician ensures continuous workflow across Inpatient Phlebotomy, the Outpatient Lab, and Specimen Processing. The role includes performing blood draws, transporting and processing specimens, interpreting physician orders, and providing patient instruction. The technician also provides leadership and customer service, helps resolve operational issues, coordinates staff orientation and training, and supports compliance with safety and regulatory standards. The position is based at Cleveland Clinic Main Campus in Cleveland and works a day schedule from 9:30 a.m. to 6:00 p.m.

Requirements

High school diploma or GED.
Two years of experience in a clinical laboratory.
Proficiency in infant and pediatric phlebotomy.
Demonstrated leadership and training experience.

Nice To Haves

Associate’s degree.
Phlebotomy certification.
Hospital experience.

Responsibilities

Handle internal and external customer service issues and concerns and initiate necessary follow-up.
Communicate procedural changes and relevant problems to staff.
Serve as the point person for timely problem resolution when the Supervisor or Team Leader is absent.
Collect blood samples using venipuncture or capillary puncture techniques.
Interpret physician orders for sample collection.
Instruct patients in proper techniques for collecting specimens.
Process specimens and enter results for tests referred to reference laboratories.
Deliver collected samples to the Laboratory Accession Area for processing.
Ensure safety and attend to patients who faint or become ill.
Coordinate orientation and training schedules.
Assist the Supervisor or Team Leader with compliance with accrediting and regulatory standards and safety guidelines.
Assist with training phlebotomy students and orienting new employees.
Participate in or conduct in-services and continuing education programs.
Attend workshops, seminars, and lectures to stay current on procedures and equipment.
Maintain the inventory system for Laboratory stock and Outpatient Drawing Areas.