Lead Phlebotomy Technician

Cleveland Clinic•Colesville, MD

4d•Onsite

About The Position

The Lead Phlebotomy Technician ensures continuous workflow in the Inpatient Phlebotomy, Outpatient Lab, and Specimen Processing areas. The role includes drawing blood, transporting and processing specimens, interpreting physician orders, and providing patient instructions. The Lead Technician also supports staff communication, problem resolution, training, inventory management, and compliance with accrediting, regulatory, and safety standards while providing exceptional customer service and contributing to a positive patient experience. The position is based at Marymount Hospital in Garfield Heights. The schedule is days, either 4:00 a.m.–12:30 p.m. or 3:00 a.m.–11:30 a.m., with on-call requirements and every-other-weekend and holiday requirements. The role is eligible for a sign-on bonus of up to $2,500.

Requirements

High school diploma or GED.
Two years of experience in a clinical laboratory.
Proficiency in infant and pediatric phlebotomy.
Demonstrated leadership and training experience.

Nice To Haves

Associate’s degree.
Phlebotomy certification.
Hospital experience.

Responsibilities

Handle internal and external customer service issues and concerns and initiate necessary follow-up.
Communicate procedural changes and issues pertinent to healthcare delivery to staff.
Serve as the point person for timely problem resolution when the Supervisor or Team Leader is absent.
Collect blood samples using venipuncture or capillary puncture techniques.
Interpret physician orders for sample collection.
Instruct patients in proper techniques for collecting specimens.
Process specimens and enter results for tests referred to reference laboratories.
Deliver collected samples to the Laboratory Accession Area for processing.
Ensure safety and assist patients who faint or become ill.
Coordinate orientation and training schedules.
Assist the Supervisor or Team Leader in maintaining compliance with accrediting and regulatory standards and safety guidelines.
Assist with training phlebotomy students and orienting new employees.
Participate in or conduct in-services and continuing education programs.
Attend workshops, seminars, and lectures to stay current on procedures and equipment.
Maintain the inventory system for Laboratory stock and Outpatient Drawing Areas.