Lead Phlebotomy Technician

Cleveland Clinic•Grosse Pointe, MI

5d•Onsite

About The Position

The Lead Phlebotomy Technician ensures continuous workflow in the Inpatient Phlebotomy, Outpatient Lab, and Specimen Processing areas. The role combines leadership and team responsibilities, including drawing blood, transporting specimens, interpreting physician orders, supporting staff, and providing exceptional customer service to promote a positive patient experience. The position is based at South Pointe Hospital in Warrensville Heights and works days from 4:00 a.m. to 12:30 p.m., with on-call requirements and every-other-weekend and holiday requirements. The position is eligible for a sign-on bonus of up to $2,500.

Requirements

High school diploma or GED.
Two years of experience in a clinical laboratory.
Proficiency in infant and pediatric phlebotomy.
Demonstrated leadership and training experience.

Nice To Haves

Associate’s degree.
Phlebotomy certification.
Hospital experience.

Responsibilities

Handle internal and external customer service issues and concerns and initiate necessary follow-up.
Communicate procedural changes and relevant problems to staff.
Serve as the point person for timely problem resolution when the Supervisor or Team Leader is absent.
Collect blood samples from patients using venipuncture or capillary puncture techniques.
Interpret physician orders for sample collection.
Instruct patients in proper techniques for collecting specimens.
Process specimens and enter results for tests referred to reference laboratories.
Deliver collected samples to the Laboratory Accession Area for processing.
Ensure safety and assist patients who faint or become ill.
Coordinate orientation and training schedules.
Assist the Supervisor or Team Leader in maintaining compliance with accrediting and regulatory agency standards and safety guidelines.
Assist with training phlebotomy students and orienting new employees.
Participate in or conduct in-services and continuing education programs.
Attend workshops, seminars, and lectures to stay current on procedures and equipment.
Maintain the inventory system for Laboratory stock and Outpatient Drawing Areas.