Lead Medical Technician - Phlebotomy

Veterans Health Administration • Phoenix, AZ

10d • Onsite

About The Position

The employee will serve as the Lead Medical Technician assigned to the Specimen Procurement & Processing Department of Pathology and Laboratory Medicine Service (P&LMS). The lead technician works with the Phlebotomy Supervisor and other team members to ensure task completion and provides service to meet program and production goals. The purpose is to assist team in producing timely phlebotomy service to veterans with emphasis on maintaining a satisfactory level of customer service excellence.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including the application, questionnaire, and an online assessment.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period.
• Must be proficient in basic written and spoken English.
• Experience performing phlebotomy/blood draws on human patients (Selective Placement Factor).
• At least one (1) full year of specialized experience equivalent to at least the next lower grade level in the Federal service that includes performing technical medical laboratory support work such as performing laboratory tests and examinations (chemical, microbiologic, hematologic and blood banking) and preparing reports of findings or technical support work in a closely related field, e.g., biological laboratory technician work, that required application of the methods and techniques for the position to be filled.
• OR Substitute Education for Experience: Successfully completed at least six (6) months of Graduate education or an internship to may be used to meet the specialized experience required. (Transcript Required)
• OR Combination of Education and Experience: Equivalent combinations of successfully completed graduate education and specialized experience to meet the total requirements. (Transcript Required)

Nice To Haves

• Current/recent phlebotomy experience
• Experience in a clinical laboratory
• Previous lead phlebotomy experience

Responsibilities

• Provides customers with laboratory information, supplies, collection instructions and referring the customer to the appropriate sections for test-specific technical information.
• Interacts with internal and external customers in a courteous and professional manner.
• Handles conflicts and problems with all customers constructively and appropriately.
• Prepares the monthly schedule/duty assignment for all staff in the Phlebotomy Department when the Phlebotomy Supervisor is unavailable or delegates the duty.
• Assigns personnel to the various subsections within the section (e.g. send outs, inpatient, outpatient, STAT draws, AM rounds) in a fair and equitable rotation to ensure accomplishment of the work within the standards of turn-around-time and acceptable limits of quality.
• Personnel allocation must be adapted and changed to accommodate changes in workflow, peak levels of operation and availability of personnel.
• Is responsible for proper receipt and accessioning of specimens; processing specimens (centrifugation, labeling, pour-oils); entering and verifying results; following up on misdraws, deletions, cancellations and incompletes, reviewing LEDl orders, ordering send out tests, delivery of specimens, temp verification of incoming specimens, etc.
• Obtains venous blood samples by aseptic venipuncture technique.
• Special requirements may be necessary when unusual testing is required.
• Identifies the patient before obtaining any specimen and properly labels the specimen following specimen procurement according to established procedure.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed