Lead Pharmacy Technician

Aptive•Cheyenne, WY

19d•Remote

About The Position

Aptive Resources is hiring a Lead Pharmacy Technician to support the Department of Veterans Affairs Meds by Mail (MbM) program. The role provides day-to-day supervision, mentoring, and coordination for Certified Pharmacy Technicians while also processing prescriptions, triaging calls, and completing pharmacy clerical work for CHAMPVA beneficiaries and related program participants. Prescription entries are verified by a supervising VA pharmacist, and the technician must work within the scope of certification and applicable law without making independent clinical decisions. The position is fully remote and uses VA-furnished equipment. The posting contains conflicting location details: its summary says the employee must reside within 50 miles of the Cheyenne, Wyoming facility, while a later qualification says within 50 miles of the Dublin, Georgia facility. The position is described as a 12-month contract, potentially extendable by up to six months. Shifts fall during MbM operational hours; hours are not guaranteed at 40 per week, and overtime is not authorized. The lead supports quality control, staffing schedules and reports, performance monitoring, onboarding, training, competency documentation, and team credentialing and compliance records. The employee must maintain a private, secure home workspace that protects health information, reliable internet for secure VA connectivity, and safeguard VA equipment and return it upon separation.

Requirements

Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT).
High school diploma or equivalent.
Ability to read, understand, speak, and write English fluently.
Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation.
Experience leading teams or projects and ability to manage and direct others.
Administrative or records-management experience sufficient to maintain background investigation, training, and reporting records.
Strong interpersonal skills for working with peers and VA staff.
Must reside within 50 miles of a VA Meds by Mail facility; the posting identifies both Cheyenne, Wyoming and Dublin, Georgia in different sections.
Successfully complete VA background investigation and fingerprinting.
Obtain and maintain VetPro credentialing under VHA Handbook 1100.19.
Pass verification that the employee is not on the HHS-OIG List of Excluded Individuals/Entities before starting and annually.
Complete mandatory VA training, including annual HIPAA/privacy and information security training, and sign VA Rules of Behavior.
Complete new-employee orientation, SOP training, and initial and annual competency assessments.
Maintain a private, secure home workspace that prevents unauthorized access to protected health information.
Have reliable home internet that supports secure VA connectivity.
Safeguard VA-furnished computer equipment, software, and PIV badge and return equipment at separation.

Nice To Haves

Retail, mail-order, or central-fill pharmacy experience.
Pharmacy call center or customer service experience.
Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions.

Responsibilities

Provide day-to-day supervision, mentoring, and coordination for the site’s Certified Pharmacy Technicians.
Monitor team output against MbM SOPs and Performance Requirements Summary standards, and address performance problems.
Report significant performance issues or trends to the VA Contracting Officer’s Representative within one business day.
Support the Quality Control program by maintaining sampling, findings, and corrective-action logs and conducting internal reviews against PRS measures.
Help prepare staffing schedules at least two weeks in advance and monthly staffing reports covering coverage, staffing rate, tardiness, and unplanned absences.
Notify the COR at least 24 hours before expected staffing changes and help maintain a staffing rate of at least 97%.
Maintain inspection-ready Orientation, Training and Competency Assessment files for team members, including certification, orientation, competencies, SOP training, and signed Rules of Behavior.
Track team background investigations, VetPro credentialing, mandatory VA training, and annual recertifications.
Coordinate onboarding, cross-training, and replacement coverage to prevent interruption of work.
Enter prescription data accurately in VA pharmacy information systems.
Review and process external (non-VA) prescriptions according to MbM standard operating procedures.
Answer and triage call center inquiries from patients, caregivers, and provider offices.
Communicate therapeutic change requests to provider offices.
Educate patients and caregivers on proper medication use within the scope of technician certification.
Complete clerical and documentation tasks accurately to meet MbM workload and quality standards.
Follow HIPAA, Privacy Act, and VA information security requirements and immediately report suspected privacy or security incidents.
Work strictly within technician certification and applicable law and make no independent clinical decisions.
Safeguard VA-furnished equipment and return it upon separation.