Lead Pharmacy Technician

McKesson•Jeffersonville, IN

14d•Onsite

About The Position

The Lead Pharmacy Technician supports daily pharmacy operations by coordinating workflow, assisting with work assignments, training and mentoring team members, and helping ensure production goals are achieved safely and accurately. The role serves as a resource for pharmacy operations and helps identify and resolve workflow, equipment, customer, and technical issues. Working with supervisors and team members, the Lead Pharmacy Technician supports efficient operations, continuous improvement, and adherence to safety, quality, security, and Standard Operating Procedures (SOPs). The schedule is Monday 8:00 a.m.–6:30 p.m.; Tuesday through Friday 10:00 a.m.–7:30 p.m.; and one Saturday per month 11:30 a.m.–8:30 p.m. The position works in office and temperature-controlled pharmacy/production areas. It requires standing for most of the assigned shift and lifting more than 30 pounds. Flexible hours may be needed.

Requirements

Typically requires 6 or more years of related experience.
High school diploma or equivalent.
Experience in pharmacy operations, pharmacy fulfillment, central fill, pharmaceutical distribution, or a related pharmacy technician environment.
Experience providing team leadership, peer training, mentoring, or workflow coordination.
Experience with pharmacy fulfillment activities such as dispensing, order filling, inventory, replenishment, receiving, shipping, or returns.
Working knowledge of Microsoft Office applications.
Ability to lift more than 30 pounds.
Ability to stand for the majority of the assigned shift.
Ability to perform order-filling responsibilities as operational needs require.
Ability to work flexible hours as needed.

Nice To Haves

Experience in a high-volume or Central Fill Pharmacy environment.
Pharmacy Technician certification and/or applicable state registration or licensure.
Experience training, mentoring, or serving as a lead for pharmacy technicians.
Experience developing or updating Standard Operating Procedures (SOPs).
GlobalShip shipping application experience.
Experience with continuous improvement and 5S methodology.
Strong problem-solving, customer service, written, and verbal communication skills.
Ability to identify workflow issues and recommend appropriate solutions.

Responsibilities

Coordinate daily pharmacy workflow and assist supervisors with planning and organizing employee work assignments to meet production and service goals.
Set up and support production operations, monitor workflow for bottlenecks, balance labor needs, and help resolve operational and technical issues.
Train, mentor, and provide operational support to pharmacy technicians.
Perform pharmacy and fulfillment activities as needed, including order filling, replenishment, receiving, put-away, dispensing, sorting, shipping, cycle counting, returns, and reclamation processing.
Monitor adherence to safety, security, quality, and SOPs, and communicate operational concerns to supervisors.
Lead smaller work teams and participate in continuous improvement and 5S initiatives.
Support the development and maintenance of SOPs and work instructions.
Serve as a point of contact for customer-related mail concerns and operational issues, and assist with Specialty Tracking activities as needed.
Provide supervisors with appropriate feedback about employee training and operational performance while maintaining confidentiality.
Perform other duties as needed to meet company goals.