Lead Pharmacy Technician

Aptive•Cheyenne, WY

20d•Remote

About The Position

Aptive Resources is hiring a Lead Certified Pharmacy Technician for the Department of Veterans Affairs (VA) Meds by Mail (MbM) program. MbM processes prescriptions for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. The role supports a Meds by Mail site and is performed remotely using VA-furnished equipment. The technician processes prescriptions, handles call-center triage, and completes pharmacy clerical work for Veterans’ families and other CHAMPVA beneficiaries. Prescription entries are verified by a supervising VA pharmacist. The Lead Pharmacy Technician provides day-to-day supervision, mentoring, and coordination for Certified Pharmacy Technicians; monitors team output against MbM standard operating procedures and Performance Requirements Summary standards; and supports quality control, staffing, records management, onboarding, training, and coverage coordination. The position also performs general pharmacy technician duties, including prescription data entry and processing, call triage, patient education within the scope of certification, and accurate clerical documentation. The role must comply with HIPAA, Privacy Act, VA information security requirements, applicable law, and the limits of technician certification. This is a contract position for a 12-month period of performance, with a possible extension of up to six months. Shifts fall during MbM operational hours; hours are not guaranteed at 40 per week, and overtime is not authorized. The posting states that the position is remote and requires residence within 50 miles of the VA Meds by Mail facility. It gives both Cheyenne, Wyoming and Dublin, Georgia in its location details, and specifically lists Dublin, Georgia in the qualifications and site-support description. The employee must complete VA onboarding requirements, including a background investigation and fingerprinting, VetPro credentialing, exclusion-list verification, mandatory VA training, orientation, SOP training, and competency assessments. A private, secure home workspace and reliable home internet capable of supporting secure VA connectivity are required. VA-furnished equipment must be safeguarded and returned at separation.

Requirements

Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT).
High school diploma or equivalent.
Ability to read, understand, speak, and write English fluently.
Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation.
Must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia, as stated in the qualifications.
Experience leading teams or projects, with the ability to manage and direct others.
Administrative or records-management experience sufficient to maintain background investigation, training, and reporting records.
Strong interpersonal skills for working with peers and VA staff.
Successful VA background investigation and fingerprinting.
Must be able to obtain and maintain VetPro credentialing under VHA Handbook 1100.19.
Must pass verification against the HHS-OIG List of Excluded Individuals/Entities before starting and annually.
Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signed VA Rules of Behavior.
Completion of new-employee orientation, SOP training, and initial and annual competency assessments.
Must have a private, secure home workspace that prevents unauthorized access to protected health information.
Must have reliable home internet that supports secure VA connectivity.

Nice To Haves

Retail, mail-order, or central-fill pharmacy experience.
Pharmacy call-center or customer-service experience.
Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions.

Responsibilities

Provide day-to-day supervision, mentoring, and coordination for the site’s Certified Pharmacy Technicians.
Monitor team work output against MbM SOPs and PRS standards and address performance problems.
Report significant performance issues or trends to the VA Contracting Officer’s Representative (COR) within one business day.
Support the Quality Control program by maintaining logs of sampling, findings, and corrective actions and conducting internal reviews against PRS measures.
Help prepare staffing schedules at least two weeks in advance.
Help prepare monthly staffing reports covering coverage, staffing rate, tardiness, and unplanned absences.
Notify the COR at least 24 hours before any expected staffing change and help maintain a staffing rate of at least 97%.
Maintain an inspection-ready Orientation, Training and Competency Assessment file for each team member, including certifications, orientation, competencies, SOP training, and signed Rules of Behavior.
Track team background investigations, VetPro credentialing, mandatory VA training, and annual recertifications.
Coordinate onboarding, cross-training, and replacement coverage to avoid interruptions in work.
Process prescriptions, triage calls, and educate patients as needed.
Enter prescription data accurately in VA pharmacy information systems.
Review and process external (non-VA) prescriptions according to MbM standard operating procedures.
Answer and triage call-center inquiries from patients, caregivers, and provider offices.
Communicate therapeutic change requests to provider offices.
Educate patients and caregivers on proper medication use within the scope of technician certification.
Complete clerical and documentation tasks accurately to meet MbM workload and quality standards.
Follow HIPAA, Privacy Act, and VA information security requirements and immediately report suspected privacy or security incidents.
Work within the scope of technician certification and applicable law, without making independent clinical decisions.
Safeguard VA-furnished equipment and return it at separation.