Lead Pharmacy Technician

The Kroger Co.•West Jordan, UT

About The Position

The Lead Pharmacy Technician provides exceptional customer service and supports patient health and wellness services as permitted by state and federal law. The position helps maintain a safe, clean, inclusive environment and upholds the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations, assists the pharmacist with responsibilities that do not require professional judgment, and helps ensure accurate and efficient prescription reception, data entry, adjudication, and dispensing.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions of the position.

Nice To Haves

Any previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety rules and procedures; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to ensure value for customers and the company.
Answer calls, triage phone inquiries, and respond as appropriate.
Follow guidelines for vendor coupons, cash shortages, and company shrink controls.
Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and checks.
Provide a strong customer experience while accurately completing prescription reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Support and assist minors, individuals with special needs, and older adults through direct interaction.
Perform essential job functions with or without reasonable accommodation.