Lead Pharmacy Technician

Aptive•Dublin, GA

20d•Remote

About The Position

Aptive Resources is hiring a Lead Certified Pharmacy Technician to support the Department of Veterans Affairs Meds by Mail (MbM) program at its Dublin, Georgia site. The position is performed remotely using VA-furnished equipment and supports prescription processing for CHAMPVA beneficiaries and related programs. Prescription entries are verified by a supervising VA pharmacist. The Lead Pharmacy Technician provides day-to-day supervision, mentoring, and coordination for the site’s Certified Pharmacy Technicians. The role monitors team performance against MbM standard operating procedures and Performance Requirements Summary standards, supports quality control, helps with staffing schedules and reports, maintains team training and credentialing records, and coordinates onboarding and coverage. The technician also processes prescriptions, triages calls, educates patients and caregivers within the scope of certification, and completes related clerical and documentation work. The position is a 12-month contract, with a possible extension of up to six months. Shifts take place during MbM operational hours; hours are not guaranteed to reach 40 per week, and overtime is not authorized. Applicants must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia. The role is fully remote and requires a private, secure home workspace and reliable internet capable of supporting secure VA connectivity.

Requirements

Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT).
High school diploma or equivalent.
Experience leading teams or projects and the ability to manage and direct others.
Administrative or records-management experience sufficient to maintain background investigation, training, and reporting records.
Strong interpersonal skills for working with peers and VA staff.
Ability to read, understand, speak, and write English fluently.
Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation.
Must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia.
Successful VA background investigation and fingerprinting.
Must be able to obtain and maintain VetPro credentialing under VHA Handbook 1100.19.
Must pass verification that the applicant is not on the HHS-OIG List of Excluded Individuals/Entities before starting and annually thereafter.
Must complete mandatory VA training, including annual HIPAA/privacy and information security training, and sign VA Rules of Behavior.
Must complete new-employee orientation, SOP training, and initial and annual competency assessments.
Must have a private, secure home workspace that prevents unauthorized access to protected health information.
Must have reliable home internet that supports secure VA connectivity.

Nice To Haves

Retail, mail-order, or central-fill pharmacy experience.
Pharmacy call center or customer service experience.
Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions.

Responsibilities

Provide day-to-day supervision, mentoring, and coordination for the site’s Certified Pharmacy Technicians.
Monitor team work output against MbM SOPs and PRS standards and address performance problems.
Report significant performance issues or trends to the VA Contracting Officer’s Representative within one business day.
Support the Quality Control program by maintaining sampling, findings, and corrective-action logs and conducting internal reviews against PRS measures.
Help prepare staffing schedules at least two weeks in advance and monthly staffing reports covering coverage, staffing rate, tardiness, and unplanned absences.
Notify the COR at least 24 hours before an expected staffing change and help maintain a staffing rate of at least 97%.
Maintain inspection-ready Orientation, Training and Competency Assessment files for each team member, including certifications, orientation, competencies, SOP training, and signed Rules of Behavior.
Track team background investigations, VetPro credentialing, mandatory VA training, and annual recertifications.
Coordinate onboarding, cross-training, and replacement coverage to prevent interruptions to work.
Enter prescription data accurately in VA pharmacy information systems.
Review and process external, non-VA prescriptions according to MbM standard operating procedures.
Answer and triage call center inquiries from patients, caregivers, and provider offices.
Communicate therapeutic change requests to provider offices.
Educate patients and caregivers on proper medication use within the scope of technician certification.
Complete clerical and documentation tasks accurately to meet MbM workload and quality standards.
Follow HIPAA, Privacy Act, and VA information security requirements and immediately report suspected privacy or security incidents.
Work within the scope of technician certification and applicable law and make no independent clinical decisions.
Safeguard VA-furnished equipment and return it upon separation.