Lead Pharmacy Technician

Aptive•Dublin, GA

21d•Remote

About The Position

Aptive Resources is hiring a Lead Certified Pharmacy Technician to support the Department of Veterans Affairs’ Meds by Mail (MbM) program at its Dublin, Georgia site. The role is performed remotely using VA-furnished equipment and supports the processing of prescriptions for CHAMPVA beneficiaries and related programs. Prescription entries are verified by a supervising VA pharmacist. The Lead Pharmacy Technician provides day-to-day supervision, mentoring, and coordination for the site’s Certified Pharmacy Technicians. The role monitors work against MbM standard operating procedures and performance standards, supports quality control, coordinates staffing and onboarding, and maintains team training, competency, and credentialing records. The technician also processes prescriptions, triages calls, educates patients within the scope of certification, and completes pharmacy clerical and documentation work. This is a 12-month contract with a possible extension of up to six months. Shifts occur during MbM operational hours, but hours are not guaranteed at 40 per week and overtime is not authorized. Applicants must reside within 50 miles of the Dublin, Georgia facility. The position requires a private, secure home workspace, reliable home internet, and safeguarding VA-furnished equipment and protected health information.

Requirements

Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT).
High school diploma or equivalent.
Fluent English reading, comprehension, speaking, and writing skills.
Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation.
Residence within 50 miles of the VA Meds by Mail facility in Dublin, Georgia.
Experience leading teams or projects and ability to manage and direct others.
Administrative or records-management experience sufficient to maintain background investigation, training, and reporting records.
Strong interpersonal skills for working with peers and VA staff.
Successful VA background investigation and fingerprinting.
Ability to obtain and maintain VetPro credentialing under VHA Handbook 1100.19.
Must not be listed on the HHS-OIG List of Excluded Individuals/Entities; verification occurs before start and annually.
Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signing the VA Rules of Behavior.
Completion of new-employee orientation, SOP training, and initial and annual competency assessments.
Must have a private, secure home workspace that prevents unauthorized access to protected health information.
Must have reliable home internet that supports secure VA connectivity.

Nice To Haves

Retail, mail-order, or central-fill pharmacy experience.
Pharmacy call-center or customer-service experience.
Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions.

Responsibilities

Provide day-to-day supervision, mentoring, and coordination for site Certified Pharmacy Technicians.
Monitor team output against MbM SOPs and Performance Requirements Summary standards and address performance problems.
Report significant performance issues or trends to the VA Contracting Officer’s Representative within one business day.
Maintain quality-control logs for sampling, findings, and corrective actions, and conduct internal reviews against PRS measures.
Help prepare staffing schedules at least two weeks in advance and monthly staffing reports covering coverage, staffing rate, tardiness, and unplanned absences.
Notify the COR at least 24 hours before expected staffing changes and help maintain a staffing rate of at least 97%.
Maintain an inspection-ready Orientation, Training and Competency Assessment file for each team member, including certifications, orientation, competencies, SOP training, and signed Rules of Behavior.
Track team background investigations, VetPro credentialing, mandatory VA training, and annual recertifications.
Coordinate onboarding, cross-training, and replacement coverage to avoid interruptions in work.
Enter prescription data accurately in VA pharmacy information systems.
Review and process external, non-VA prescriptions according to MbM standard operating procedures.
Answer and triage call-center inquiries from patients, caregivers, and provider offices.
Communicate therapeutic change requests to provider offices.
Educate patients and caregivers on proper medication use within the scope of technician certification.
Complete clerical and documentation tasks accurately to meet MbM workload and quality standards.
Follow HIPAA, Privacy Act, and VA information security requirements and immediately report suspected privacy or security incidents.
Work within the scope of technician certification and applicable law; make no independent clinical decisions.
Safeguard VA-furnished equipment and return it at separation.