Lead Personal Shopper

Lowes Foods•Oak Ridge, NC

About The Position

The Lead Personal Shopper supervises a team of Personal Shoppers to provide an engaging experience for guests using Lowes Foods To Go (LFTG). The role involves efficiently picking orders, building relationships with guests to understand their needs and preferences, and helping grow the company’s eCommerce sales channel. The Lead Personal Shopper also supports outreach and business development to increase adoption of LFTG in the store. The ideal candidate is positive, results-oriented, comfortable leading and motivating different kinds of people, and able to interact genuinely with guests. The position offers experience in eCommerce, logistics, information technology, customer service, and grocery retail. It is responsible for maintaining operational standards, training and developing the team, monitoring business metrics, and coordinating with store management, Guest Care, and the division’s LFTG Field Specialist.

Requirements

Ability to supervise, train, and develop others.
Friendly, energetic, genuine, and outgoing personality with strong people skills.
Ability to communicate clearly and concisely.
Strong attention to detail and ability to multitask.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to read and understand information and follow direction.
Knowledge of, or ability to quickly learn, the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to bend, kneel, and stand for extended periods.
Ability to work with computers and handheld Android or iOS devices, and basic Microsoft Office skills.
Ability to perform basic troubleshooting of systems or mechanical issues with assistance from support teams.
Knowledge of agricultural products and the seasonality of offerings.
Knowledge of Microsoft Excel, email, keyboarding, and basic computer skills.

Responsibilities

Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
Partner with the Guest Service Manager to create effective schedules for the eCommerce team.
Guide the team in interacting with guests in a genuine, fun, and friendly manner.
Maintain sanitation and safety throughout the department according to Lowes Foods standards.
Motivate and educate the team on expectations and best practices.
Perform the duties required of LFTG Personal Shoppers, including fulfillment, guest communication, and technology protocols.
Operate the department according to strict operational standards.
Cultivate an environment focused on safety, efficiency, and service.
Publish business metrics, including on-time orders, pick efficiency, and curbside wait time, and hold the team accountable for results and execution of marketing and merchandising programs.
Conduct consistent training and quality inspections and provide feedback to Personal Shoppers.
Communicate out-of-stock and product quality or freshness situations to store management daily.
Communicate service issues to the Guest Care Center and store management daily.
Communicate with guests by phone and email to ensure satisfaction.
Provide in-store guest service as needed, including bagging, locating products, cleaning, and maintaining No Noticeable Wait.
Maintain a professional appearance and attitude.
Partner with the division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback for LFTG hosts.
Perform other duties assigned by management.