Lead Pawnbroker

EZCORP • Waco, TX

1d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder), also identified as a Lead Pawn Broker, for its EZPAWN location in Waco, Texas. The role provides customer service, promotes sales, negotiates pawn transactions, and leads store Team Members through coaching and hands-on involvement. The position offers a structured career path, including a five-week paid training program; upon completion, employees receive a $0.50 raise and transition to Lead Pawnbroker. Further development can prepare employees for an Assistant Manager position through a six-month training program.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all company policies, procedures, and regulations.
• Strong leadership, negotiation, organization, attention to detail, judgment, time-management, prioritization, communication, and interpersonal skills.
• Ability to understand and manage customer needs and build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build relationships with customers.
• Promote sales and make deals involving a wide variety of pawn items.
• Process loans and extensions.
• Negotiate mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Maintain a friendly, courteous, and respectful customer environment.
• Follow company policies, procedures, and regulations.

Benefits

• Free medical insurance for the employee when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages based on experience, with an opportunity to increase pay and position.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program, with a $0.50 raise upon completion.
• Structured leadership training and a career path toward Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED