Lead Pawnbroker

EZCORP • Waco, TX

3d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder), also described as a Lead Pawn Broker, at its EZPawn location in Waco, Texas. This role provides customer service, builds customer relationships, promotes sales, and negotiates deals involving a wide variety of pawn items. The Lead Pawnbroker helps create a friendly, courteous, and respectful customer environment while leading and influencing Team Members through coaching and hands-on involvement.

The role includes processing loans and extensions, agreeing on mutually satisfactory terms for items to be pawned, performing store opening and closing procedures, and supervising and coaching Team Members. The position offers a career path with structured leadership development and training for potential advancement to Assistant Manager. After completing an initial five-week paid training program, the employee earns a $0.50 raise and transitions to Lead Pawnbroker.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment and strong time-management and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid customer relationships.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Create a friendly, courteous, and respectful environment for customers.
• Lead and influence Team Members through coaching and hands-on involvement.
• Process loans and extensions.
• Agree on mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free health insurance; no-cost Team Member-only medical insurance is available with the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid initial training program, followed by a $0.50 raise upon completion.
• Structured leadership training and a career path that includes training for an Assistant Manager position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED