Lead Patient Services Transporter

Northwell Health•Norwalk, CT

5d•Onsite

About The Position

The Lead Patient Services Transporter oversees and coordinates the daily operations of the patient transport team to ensure patient safety, optimize workflow efficiency, and support patient throughput. This role also assists management staff by providing training, guidance and support to transport team members.

Requirements

High School Diploma or GED required
Must understand and speak conversational English
Possess strong listening and comprehension skills
Ability to stand for long periods
Ability to work with diverse patient populations, including elderly, sick, and physically challenged individuals.
Strong teamwork and collaboration skills
Significant manual skills/motor coord & finger dexterity
Significant occupational risk
Very Heavy effort. May exert up to 50 lbs. force
Some exposure to dirt, odors, noise, human waste, etc.

Nice To Haves

Bilingual preferred

Responsibilities

Performs all duties of Patient Transporter and as a resource for the department staff.
Assists management with coaching, mentoring, and training all patient services transporters and dispatchers.
Identifies opportunities to improve productivity, quality, and process effectiveness.
Conducts infection control and hand hygiene audits to ensure compliance with patient safety protocols.
Maintains and perform bi-annual inventory of transport equipment; reports malfunctions or safety concerns to the supervisor/manager.
Conducts daily inspections of the oxygen storage room and patient transport equipment (ex. wheelchairs, stretchers, oxygen tanks).
Maintains confidentiality of patient information and communicates in a respectful and professional manner.
Supports a safe and orderly work environment by keeping hallways and storage rooms clear of equipment.
Cleans and disinfects transport equipment between patient uses.
Applies basic trapeze setups and retrieves equipment for other transaction devices as needed.
Maintain and model the organization's Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.