LEAD PATIENT SERVICE REPRESENTATIVE- WOMEN'S HEALTH

Johnson Memorial Hospital•Franklin, IN

7h•Onsite

About The Position

The Lead Patient Service Representative for Women's Health at Johnson Memorial Health is responsible for comprehensive patient check-in and check-out procedures within a physician's office. This includes greeting patients, verifying and inputting demographic and insurance information, overseeing the registration process, preparing medical charts, printing superbills, scheduling appointments, and collecting co-pays and balances. The role also involves providing information on financial assistance, coordinating appointments for uninsured patients, managing petty cash, handling service recovery, and providing training and ongoing education to new non-clinical staff regarding insurance, registration, and scheduling updates. Additionally, the Lead PSR oversees referrals, coordinates Workman's Compensation cases, and ensures compliance with JMHPN policies, including patient termination procedures. The position requires adherence to applicable laws, regulations, standards, and JMH policies, including Blood and Body Substance Precautions. Johnson Memorial Health is a nationally-recognized network based in Johnson County, Indiana, with Johnson Memorial Hospital in Franklin, Indiana, as its central facility.

Requirements

Must have High School diploma or equivalent.
Previous physician office, cashier or insurance experience required.

Nice To Haves

Previous medical coding and scheduling experience preferred.

Responsibilities

Performs the "check-in" and "check-out" duties and responsibilities for the individual physician office.
Greets and checks-in patients in a professional manner as evidenced by demonstrating concern for patients in a helpful and positive way.
Verifies and inputs accurate patient demographic and insurance information.
Oversees the registration process, by accurately identifying the patients and verifying accurate financial information by identifying proper payers.
Obtains Photo ID and obtains signatures on patient intake forms (i.e., HIPAA, Treatment Consent, Financial Responsibility, Assignment of Benefits, and other forms as required).
Prepares medical charts for appointments, assuring that dictations, pertinent medical information and updated demographics/insurance information is placed in patient's chart.
Prints superbills.
Checks-out patients; prints and gives patient any forms needed such as Visit Summary and Workers' Comp Check Out Instructions.
Schedules next appointment if needed.
Collects co-pays and balances due.
May enter diagnosis code(s) based upon information given by providers.
Posts patient payments and balances cash drawer daily.
Provides patients with information regarding JMH's Financial assistance policy.
Coordinates appointments with Claim Aide for non-insured or under-insured patients.
Balances and maintains petty cash and ensures petty cash logs are completed daily.
Manages service recovery folder and coordinates with team members to make decisions regarding when it is appropriate to provide service recovery gift cards.
Provides training to all new non-clinical staff and provides ongoing education with regards to insurance, registration and scheduling updates.
Modifies scheduling templates to coordinate with providers' other schedules.
Oversees and ensures that all incoming and outgoing referrals are completed and patients scheduled in a timely and efficient manner.
Coordinates all Workman's Compensation patients and ensures that all necessary paperwork is completed and coordinates care with the employer and work comp insurance company.
Follows JMHPN policy regarding termination of a patient.
Sends certified dismissal letter and places notification in the patient's financial record in Cerner.
Clearly communicates and continuously supports the Mission and Values of JMH.
Performs additional duties not addressed here as assigned by the Practice Administrator and/or JMH executive leadership staff.
Conducts all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.