Patient Service Representative Lead

Mercy Regional Med Physicians • Durango, CO

1d • Onsite

About The Position

Mercy Hospital is an 82-bed acute care hospital in Durango, Colorado, recognized with a five-star Medicare rating for overall quality and excellence in orthopedic and spine surgery, patient experience, and safety. It has received ten consecutive 'A' grades for patient safety from The Leapfrog Group. The hospital uses state-of-the-art technology and offers a range of specialty services including emergency care (Level III trauma), surgical care, cardiac care, Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, and hospice care. Durango provides a high quality of life with small-town charm, excellent schools, and year-round outdoor recreation. The organization values individuals committed to a greater cause, offering a supportive team environment with resources and leadership focused on success. This Patient Service Representative Lead role involves partnering with clinic leadership to oversee the patient service team and providing comprehensive clerical and office support within a physician clinic.

Requirements

• High School Diploma or GED required.
• Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
• Knowledge of medical terminology and medical insurance payers
• Attention to detail
• Critical thinking and problem solving
• Desire to work with patient populations

Nice To Haves

• 2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.

Responsibilities

• Partner with clinic leadership to assist with oversight of the patient service team.
• Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
• Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
• Demonstrate personal accountability for relationship- based care, organizational mission, and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees