Lead Patient Service Representative

Solis Mammography • Philadelphia, PA

1d • Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point
of contact for patients by greeting, gathering information, registering and
posting payments. This position is critical to Solis Mammography: by providing
outstanding patient care and maintaining the flow of the center, the Patient
Service Representative impacts the profitability of the organization.

Qualifications

At Solis Mammography, we save lives. We shape the future of women's health. We
are empowered, appreciated, and part of something bigger. Together, we deliver
compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the
care, compassion and high-touch experience that have made us a valued healthcare
partner to the generations of women that we serve. As the nation's leader in
breast health services, our commitment to providing excellence in patient care
is realized at every level of our organization.

Requirements

• Minimum of two years’ experience in healthcare or patient care required;
• High School diploma;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Forms strong working relationships within the team;
• Strong computer skills using Microsoft Office Suite required;

Nice To Haves

• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of medical terminology preferred;
• Prior supervisory experience preferred;

Responsibilities

• Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.

Benefits

• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees