Lead Patient Coordinator (Full Time)

SDG MGMT Company • Hackensack, NJ

21h • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant presence across multiple states. We are dedicated to providing an exceptional patient experience and fostering a positive work environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification. This role is for a Full-Time Lead Patient Coordinator at our Hackensack Office. The Lead Patient Coordinator will support the General Manager in overseeing front office operations and staff, ensuring a professional and welcoming atmosphere for patients and staff. This position requires previous healthcare and dermatology experience.

Requirements

• Previous healthcare experience is required.
• Dermatology experience is required.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Open availability to work during weekdays and weekends.

Nice To Haves

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prefer prior experience working in a dermatology / medical environment.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff.
• Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Oversee the creation of new medical records for each patient.
• Obtain all necessary copies of insurance cards, referrals, and demographic information.
• Responsible to assure that the staff is correctly entering data into system.
• Maintain confidentiality of all patient and employee information.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly.
• Must oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.
• Other duties as assigned by supervisor on an as needed basis

Benefits

• Medical ( Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability ( Only applicable for non-California employee )
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed