Lead Patient Care Coordinator
About The Position
LaserAway is seeking a Lead Patient Care Coordinator (Lead PCC) to drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience. This role is ideal for sales professionals who have mastered consultative selling and are ready to step into leadership, coaching others, refining sales strategy, and helping clients achieve transformative results. As a Lead PCC, you will lead by example in high-ticket aesthetic sales, conduct expert in-person consultations, and coach Patient Care Coordinators (PCCs) to strengthen sales performance, conversion rates, and service standards. You will also partner with the Location Director to set clinic goals, optimize sales strategies, educate clients on services, identify upsell/cross-sell opportunities, and oversee front desk operations to maintain an elevated clinic environment. Additionally, you will support behind-the-scenes operations to ensure smooth clinic flow and premium client experiences.
Requirements
- 4+ years of experience in consultative or luxury sales, with a track record of exceeding goals
- Strong leadership and coaching skills with experience guiding team performance
- Passion for aesthetics, customer experience, and personal development
- Polished communicator who thrives in a fast-paced, high-energy environment
- Weekend and evening availability required
Responsibilities
- Lead by example in high-ticket aesthetic sales, conducting expert in-person consultations
- Coach and develop Patient Care Coordinators (PCCs) to strengthen sales performance, conversion rates, and service standards
- Partner with the Location Director to set clinic goals and optimize sales strategies
- Educate clients on LaserAway’s full suite of services, including laser, body contouring, and injectables
- Identify upsell and cross-sell opportunities that enhance results and revenue
- Oversee front desk operations and maintain an elevated clinic environment aligned with LaserAway’s brand standards
- Support behind-the-scenes operations, ensuring smooth clinic flow and premium client experiences
Benefits
- $23/hour base + uncapped commissions + monthly bonuses
- Top performers earn $100,000–$150,000+ annually
- Comprehensive benefits: medical, dental, vision, and 401(k) with company match
- Paid time off
- Employee discounts on services and products
- Leadership development and career pathing to Location Director
- Full training on all LaserAway services and protocols
- Medical, Dental, Vision, Disability and Life Insurance
- 401(k) plan with a company match
- Additional ancillary benefits
- Paid Time Off (PTO) in compliance with state and federal requirements
- Incentive compensation, including potential bonuses and commissions, depending on role and performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
