Lead Patient Care Coordinator

PLACEM!NT by TZ Consulting • Hoboken, NJ

12h • Onsite

About The Position

This is a front-desk leadership role with real ownership in a Wellness & Aesthetics Med Spa. The position manages the patient experience from first contact to check-out and drives outcomes tied to membership enrollment and retention. The role emphasizes a consultative care approach rather than an assembly-line medicine model, with opportunities for growth within a clinic investing in quality.

Requirements

• Customer-facing front desk or coordinator experience in a relevant environment such as a med spa, dental/ortho, plastics, hospitality, or similar.
• Demonstrated ability to guide conversations, handle objections, and ask for commitment professionally.
• Experience with memberships, packages, or retention programs, or adjacent conversion responsibilities like treatment plan acceptance, service upgrades, or subscription programs.
• Strong comfort with scheduling and administrative systems; experience with scheduling software and administrative tools is preferred.
• Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
• Schedule availability to cover clinic hours, including evenings and Saturdays.

Nice To Haves

• Spanish language proficiency is highly preferred.
• Experience with Zenoti software.

Responsibilities

• Manage lead-to-visit conversion by responding to inquiries, booking visits, and ensuring patient follow-up.
• Drive membership enrollment by explaining services, promotions, and membership programs, and asking for the close.
• Focus on membership retention through save conversations, proactive outreach, and reactivation follow-ups.
• Support sales by rebooking appointments and collaborating with the team to hit retention goals.
• Ensure seamless patient flow through check-ins/outs, accurate record-keeping, and service recovery.
• Manage the schedule, including confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
• Maintain a high-standards environment with a professional presence, crisp communication, and a lobby that matches the brand experience.
• Lead and coach a small team of 1-2 other Patient Care Coordinators, setting the pace at the desk.

Benefits

• $20/hr base + Commission
• Commission structure and performance incentives reviewed in the recruiter interview.
• Growth pathway with scope and room to expand responsibility over time.
• Consistent schedule with a defined weekly cadence.
• Work in a full-spectrum wellness and aesthetics environment where contributions to membership and retention are visible and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed