Lead Patient Access Representative (Full-time regular, Variable Shift)

Adventist Health • Tulare, CA

16h • $25 - $30

About The Position

Coordinates the day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, payment collection, and related functions. Assumes responsibility for communication systems within departments and provides guidance to staff within established work-area policies. The role involves assignments requiring judgment to resolve issues or make recommendations and handling sensitive, confidential information, including interpreting policies and procedures to guide its use.

The position is full-time regular with a variable shift. It is based in the Sacramento metropolitan area, with the Adventist Health corporate headquarters and shared service teams located in Roseville, California.

Requirements

• High school education, GED, or equivalent is preferred.
• Associate’s/Technical Degree or an equivalent combination of education and related experience is preferred.
• Five years of relevant experience is preferred.
• Ability to exercise judgment in resolving issues or making recommendations and to interpret policies and procedures when handling sensitive, confidential information.

Responsibilities

• Coordinate day-to-day activities and management of patient and outpatient access services, including pre-registration, registration, admissions, and payment collection.
• Assume responsibility for communication systems within departments and provide guidance to staff within established policies.
• Maintain confidentiality of information related to medical staff, patients, employees, and others, with attention to HIPAA compliance.
• Provide peers feedback on account errors or omissions so deficiencies can be corrected while the patient is present.
• Review AETS reports and correct errors; work with the Quality/Education group as needed to track accuracy and training needs.
• Work positively with other departments to resolve issues and maintain effective intra-departmental and inter-departmental relationships.
• Follow organizational and department-defined policies and procedures.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED