Lead Partnerships Manager

Ridgeline•Reno, NY

5d•Hybrid

About The Position

Ridgeline is seeking a Lead Partnerships Manager to join our Customer Experience organization within the Partnerships group. This highly visible and impactful role sits at the intersection of technical implementation and client success—coordinating broker onboardings and FIX connectivity efforts, driving complex multi-system implementations for enterprise investment managers, and ensuring each Ridgeline customer gains timely, robust access to critical trading venues. As Ridgeline scales rapidly, this hire will be essential to managing the growing complexity of broker certifications, international trading connectivity, and fixed income integrations. You will work closely with industry leaders, manage FIX certifications and onboardings, and contribute to an integrated trading ecosystem that powers modern investment workflows. In this role, you’ll use cutting-edge technologies, including AI tools, to streamline technical documentation, build out foundational processes for scalable implementations, and elevate support efficiency. Our team aims to leave a legacy in an investment management industry primed for change, utilizing the latest AI and software development practices to revolutionize the field.

Requirements

7+ years of experience with FIX protocol, broker onboarding, and trading system integrations
Strong background in independently managing FIX certification and EMS/OMS integrations from start to finish
Experience with multiple asset classes (equities, options, fixed income) and working with regional trading partners across global markets
Deep knowledge of FIX 4.2/4.4, message formatting, and electronic trading workflows
Proven project management skills—comfortable managing many concurrent workstreams, setting stakeholder expectations, and building process infrastructure where little exists
Familiarity with trading platforms and EMS/OMS ecosystems
Skilled in using UAT and production testing tools for FIX environments
Excellent communication skills across technical and business audiences—equally at home discussing FIX tag customization with a developer and explaining connectivity timelines to a client’s head trader
Highly analytical, detail-oriented, and effective at cross-functional coordination
Comfortable working in a fast-paced, customer-facing, evolving and growing environment
Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
An aptitude for problem solving and serious interest in having fun at work
Flexibility to occasionally support testing outside standard US business hours for international broker certifications
Work authorized in the United States without the need for employer sponsorship.

Nice To Haves

Prior experience working at a FinTech, trading platform provider, asset manager, or broker-dealer
Familiarity with FIX-over-TLS or managed connectivity hubs
Fixed income trading connectivity experience
Experience with Salesforce or similar CRM/ticketing systems for managing broker and client connectivity records
Experience contributing to process automation or self-service tools for client onboarding

Responsibilities

Lead broker onboarding end-to-end—from initial certification through FIX go-live readiness—for a rapidly expanding client base that includes some of the largest and most sophisticated trading firms in the industry
Serve as the primary project manager for simultaneous FIX connectivity workstreams across dozens of client implementations, building the forecasting and prioritization frameworks the team needs to scale
Collaborate with FIX infrastructure partners like Broadridge’s Itiviti and NYFIX Trading Hub to deploy and maintain FIX connectivity
Own the configuration and customization of FIX messages, tags, and protocols aligned with Ridgeline’s OMS
Support expansion into new asset classes and trading regions—including fixed income, options, and international venues across APAC and EMEA—as clients bring increasingly complex trading requirements
Act as an escalation point for FIX-related production issues and drive root-cause analysis and resolution
Document FIX workflows, integration specs, and operational playbooks to ensure maintainability and knowledge sharing; lead the migration of connection records into Salesforce and establish ticketed workflows and reporting
Ensure all FIX connections meet regulatory standards and internal compliance guidelines
Optimize onboarding, testing, and deployment processes to drive scalability and operational efficiency
Enable CX teams through documentation, training, and collaborative knowledge transfer on FIX configurations
Think creatively, own problems, seek solutions, and communicate clearly along the way
Contribute to a collaborative environment rooted in learning, teaching, and transparency