Lead Parking Transport Services

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Lead Parking Transport Services professional to act as the lead resource for families, visitors, and staff, independently providing valet services at the valet station. This role is crucial for managing ramp operations, ensuring cleanliness, and overseeing staffing at the valet station. The position involves reporting on shift activities, monitoring service delivery, and assisting with training new staff. VUMC is committed to an environment where everyone can thrive, valuing uniqueness and fostering a sense of purpose among its employees.

Requirements

Customer Service (Intermediate)
Communication (Intermediate)
Critical Thinking (Novice)
Peer Leadership (Novice)
Driving Practices (Intermediate)
Safety (Intermediate)
Relevant Work Experience
LIC-Driver's License - Tennessee
High School Diploma or GED
3 years of relevant work experience

Responsibilities

Fulfill all key responsibilities of a Valet Attendant.
Lead employee for ramp management at valet station, including traffic flow, cleanliness, and staffing.
Report shift activity for valet station, including volume, attendance tracking, excessive wait times, operational controls, supply inventory, and accidents.
Lead employees for monitoring service delivery at valet station, ensuring uniform integrity, opening doors, using names, and providing directions.
Assist with training staff new to the valet station.
Independently perform non-routine tasks that significantly impact the team and other related teams.
Gather and analyze data to solve problems that arise with little or no precedent.
Serve as a lead for the team by providing expertise and guidance to team members.
Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.