Parking Operations Lead

Towson University • Towson, MD

1d • Onsite

About The Position

This position is designated as essential personnel which will require the incumbent to work additional hours, on regular days off or when the University is closed. The Parking Operations Lead receives and reviews requests for services, enters event/charter records, issues quotes, orders signs & services, updates notifications, patrols campus areas, and issues citations to vehicles in violation. They use several types of computerized equipment or software to perform tasks. The Lead actively assists and directs members of the campus community and visitors concerning Parking & Transportation services, as well as other basic services provided by the University. They complete basic maintenance tasks to include sign installation and removal, painting, basic system and equipment preventative maintenance, and set-up and break down of event parking signage and control devices (bollards, etc.). The Lead trains staff on policies and procedures, fosters strong working relationships with campus partners, provides input and suggestions for improving services to the campus community, and advises supervisors and managers regarding performance. They oversee small to mid-sized events or serve as secondary for large events with multiple supervisors. The Lead directs staff regarding assigned tasks for events and enforcement; performs vehicle lockouts; authorizes tows for altered permits; and responds to pay station alerts and performs pay station collections. Other duties as assigned.

Requirements

• High School diploma or equivalent and three years of related experience.
• Must have the ability to train and supervise staff.
• Excellent communication and interpersonal skills to communicate with both internal and external customers even in difficult situations.
• Well organized with time management and prioritization skills to handle multiple tasks in a fast pace, changing, and challenging environment.
• Proactive, detailed oriented, and flexible to work outside the regular shift.
• Must know or be able to learn how to use handheld field IPads, printers, and hardware utilized for enforcement as well as event equipment.
• Must be in possession of a valid driver’s license and meet requirements to drive a state vehicle, including no more than 5 points on driving record.
• Ability to lift up to 50 pounds, work in all weather conditions, and remain on post (standing for long periods of time).
• A Criminal Background Investigation and pre-employment physical are required for the hired candidate and the results may impact employment.

Nice To Haves

• Previous experience in front line supervision or a leadership role preferred.
• Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Responsibilities

• Receive and review requests for services, enter event/charter records, issues quotes, order signs & services, update notifications, patrolling campus areas/ issuing citations to vehicles in violation etc.
• Actively assists and directs members of the campus community and visitors concerning Parking & Transportation services, as well as other basic services provided by the University.
• Completes basic maintenance tasks to include sign installation and removal, painting, basic system, and equipment preventative maintenance, set-up and break down of event parking signage and control devices (bollards, etc.).
• Trains staff on policies and procedures.
• Fosters strong working relationships with campus partners, provides input and suggestions for improving services to the campus community, as well as advises supervisors and managers regarding performance.
• Oversees small to mid-sized events or serves as secondary for large events with multiple supervisors.
• Directs staff regarding assigned tasks for events and enforcement; perform vehicle lockouts; authorize tows for altered permits; respond to pay station alerts and perform pay station collections.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees