Lead - Owen Beach Concession Stand (Customer Service Assistant III)

Parks Tacoma • Point Defiance Boathouse Marina, WA

9d • Onsite

About The Position

Serve up snacks and smiles at Owen Beach, operating the beachfront concession stand! Prep and serve concession staples like ice cream, drinks, hot dogs and more! You'll be responsible for operating a variety of food service equipment (fridges, freezers, drip coffee machines, soft-serve machines, hot dog rollers, waffle cone irons, etc.), ensuring snacks are served hot (or cold!) and delicious to beach visitors! This position is in a prep kitchen environment that requires maintaining a clean workspace, accurate records and inventory, and working independently to open and close the concession stand. If you enjoy interacting with customers, serving tasty food, soaking in breathtaking views and want to contribute to making the Owen Beach experience even better for our thousands of visitors, this job might be for you! Applications are reviewed as they are received. This position will remain open until filled. Work where you play! Join our team at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.

Requirements

• At least 18 years of age.
• Minimum of 2 years of previous work or volunteer experience with customer service, and/or cash handling responsibilities.
• Valid Food Handler’s Certification required, or ability to obtain certification after hire (provided by employer).

Nice To Haves

• Ability to prepare written or typed recreational and leisure program material and monitor activities.
• Ability to communicate to conduct program and exchange information with district employees and customers.
• Ability to navigate emergency situations, including performing CPR.

Responsibilities

• Provide a high level of customer service to patrons during a variety of events, programs, and rentals.
• Provide assistance to Recreation participants and security for the facility.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.
• Provide information to the public concerning activities, programs, policies, regulations, and schedules.
• Understand, explain, and enforce facility rules.
• Maintain accurate accounting of funds received from patrons.
• Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties.
• Understand and follow direction given.
• Assist with set up and take down of rentals, programs, events and other activities.
• Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants.
• Escalate problems, concerns, and emergencies to supervisor in a timely manner.
• Administer first aid as needed.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
• Perform clerical duties as needed.
• Maintain regular, reliable, and punctual attendance.
• May operate a Point-of Sale system and other software applications.
• Analyze situations quickly and provide an effective course of action.
• Assist staff in other activities, programs and special events as assigned.
• Ensure proper rental, program, activities and event procedures are followed, both with regard to safety and program guidelines.
• Communicate important information to other staff as needed.
• Communicate with supervisor and team; provide written attendance and facility reports.
• May be responsible to open and/or close facility.
• Supervise the site throughout the work shift; provide facility security as needed.
• Assist in coordination of seasonal staff and volunteer schedules.
• Provide direction and training to other staff.
• Act as a shift lead.
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.
• Perform other duties as assigned.

Benefits

• Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed