Concession Stand Attendant

DECC•Duluth, MN

1d•Hybrid

About The Position

Concession Stand Attendants are responsible for providing exceptional customer service by taking orders, serving food and beverages, and processing payments using a point-of-sale system. This role is scheduled during various events such as sporting events, concerts, conventions, and arts and entertainment functions that require concession services.

Requirements

Ability to maintain effective and positive communication skills.
Ability to ensure a high level of customer service.
Ability to adapt to changes, delays, or unexpected events.
Ability to move quickly throughout the facility to different event spaces.
Ability to work at a fast pace.
Ability to stand for long periods of time.
Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.
Ability to resolve problems and manage difficult situations as needed.
Ability to follow detailed instructions, either written or verbal.
Excellent time management and organizational skills.
Ability to work well in a team-oriented environment.
Must be 16 years of age or older.
Successful completion of reference checks.
Successful completion of a background check.
Successful completion of a drug test, if applicable.
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment.
On the form, an employee must attest to his or her employment authorization.
The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire.
The DECC will examine the employment eligibility and identity document(s).

Nice To Haves

A minimum of one year of customer service experience in the food service industry.
A minimum of one year of point of sale and cash handling experience.
Experience using a point-of-sale system.
Food Service experience.
Availability for UMD Men’s Hockey games during the season is essential.

Responsibilities

Serve customers from a clean and well-stocked concession stand.
Be familiar with and able to discuss with customers the entire concessions menu and prices.
Itemize totals for service using the point-of-sale system and process payments.
Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.
Stock and replenish condiments.
Work as a team to complete duties, for example, opening and closing procedures.
Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.
Perform opening and closing duties, and required projects as directed by a supervisor.
Perform stocking duties in the concession stands and commissary before and during events.
Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.
Follow all health, safety, and sanitation protocols.
Work productively and positively in a team-oriented environment.
Attend all required employee meetings and trainings, virtually and in-person.