Lead Operations Coordinator
About The Position
Summary Responsible for coordinating and overseeing daily operational activities to support clinical and administrative functions. Ensures efficient workflows, compliance with policies, and effective communication across departments. Serves as the primary point of contact for operational issues and provides guidance to staff to maintain high standards of service. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Requirements
- High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
- Experience in healthcare operations, administrative coordination, or a similar role 3-5 years required
- Strong organizational and multitasking skills to manage complex operations effectively.
- Excellent communication and interpersonal skills for collaborating with diverse teams.
- Proficiency in using administrative tools, scheduling software, and Microsoft Office applications.
- Ability to identify and implement process improvements to enhance operational efficiency.
- Problem-solving skills to address and resolve operational challenges promptly.
- Knowledge of hospital policies, procedures, and regulatory requirements.
Nice To Haves
- Experience in a leadership or supervisory role 1-2 years preferred
- Experience in a healthcare or hospital setting 1-2 years preferred
Responsibilities
- Coordinates and manages daily administrative and operational activities to support clinical departments.
- Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
- Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
- Ensures compliance with hospital policies, regulatory requirements, and operational standards.
- Manages scheduling, resource allocation, and logistics to support departmental needs.
- Provides training and support to staff to ensure adherence to procedures and protocols.
- Develops and maintains accurate records, reports, and documentation related to operations.
- Resolves operational issues and escalates complex matters to leadership when necessary.
- Collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
