Lead New Equipment Project Manager

Otis•Chicago, IL

14h

About The Position

Otis Elevator Company is seeking a Lead New Equipment Project Manager to provide direction, support, and leadership to a team of New Equipment project managers. The role focuses on efficiency, cost containment, customer satisfaction, and a customer-centric culture. It oversees New Equipment projects from award through completion of elevator, escalator, and related equipment installation, ensuring contract documents reflect the required scope and project deliverables are completed on time. The position works with general managers, internal sales staff, superintendents, senior leadership, customers, consultants, contractors, building professionals, and regulatory authorities. It also oversees customary construction project activities, including billing, payments, requests for information, change orders, and project cash coverage. The lead provides ongoing training and development to the project management team and consults with operational leaders and field personnel about product-performance issues. The role is based in Chicago, Illinois, and requires travel of up to 20%.

Requirements

High school diploma or equivalent required.
Management experience required.
At least 5 years of experience working with field-level associates and managing projects.
Strong project management experience.
Ability to work in a fast-paced, team-oriented environment.
Excellent written and verbal communication skills with internal and external stakeholders.
Self-motivated, with the ability to manage multiple direct reports and concurrent priorities.
Strong technical proficiency with Microsoft tools; Excel and Project are required.
Proven leadership skills and strong organizational, time-management, and goal-oriented focus.
Knowledge of and commitment to enforcing company environmental, health, and safety policies and procedures.
Authorization to work in the United States now and in the future without sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Industry management experience is a plus.
At least 5 years of elevator industry experience or leadership in construction or modernization projects preferred.

Responsibilities

Lead a team of New Equipment project managers, focusing on efficiency, cost containment, and customer satisfaction.
Promote a customer-centric culture and high-quality customer service among the project management team.
Ensure adherence to New Equipment Sales Installation Processes and timely execution of deliverables; work with general managers to lead weekly SIP meetings.
Review awarded projects, triage them, and distribute work among the team to ensure appropriate project loading.
Monitor project metrics and work with general managers to develop action plans as needed.
Oversee contracts from project award through completion of elevator, escalator, and related equipment installation; review progress and ensure contract documents match project scope.
Communicate with consultants, general contractors, owners, building managers, architects, designers, and state and local authorities and regulatory agencies about project design, preparation, and installation scheduling.
Collaborate with internal sales staff, New Equipment superintendents, and senior leadership to support successful financial and customer outcomes.
Conduct job-site visits and attend customer meetings as needed.
Oversee construction-process activities, including billing, consultant and contractor payments, processing requests for information, optimizing change-order opportunities, and maximizing project cash coverage.
Ensure kickoff meetings are held and target hours are assigned before projects start.
Provide ongoing training, development, and leadership to the New Equipment project management team.
Consult with regional New Equipment operational leaders, superintendents, mechanics, and adjusters about product-performance problems.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth, adoption, and parental leave benefits, plus adoption assistance.
Tuition reimbursement.
Service-anniversary recognition and spot performance bonus opportunities.