Lead New Equipment Project Manager
About The Position
Otis Elevator Company is seeking a Lead New Equipment Project Manager to direct, support, and lead a team of New Equipment project managers. The role focuses on project efficiency, cost containment, customer satisfaction, and high-quality customer service. It oversees projects from award through completion of elevator, escalator, and related equipment installations, ensuring that contract documents align with project scope and that deliverables are completed on time. The position coordinates with customers, consultants, contractors, owners, building managers, architects, designers, government authorities, and internal sales, operations, and leadership teams. It also monitors project performance, supports financial and construction-process activities, conducts site visits and customer meetings as needed, and provides ongoing training and development to the project management team. The role is based in Chicago, Illinois, and requires travel of up to 20%.
Requirements
- High school diploma or equivalent required.
- Management experience required.
- At least 5 years of experience working with field-level associates and managing projects.
- Strong project management experience.
- Ability to thrive in a fast-paced, team-oriented environment.
- Excellent written and verbal communication skills with internal and external stakeholders.
- Self-motivation and ability to manage multiple direct reports and concurrent priorities.
- Strong proficiency with Microsoft tools; Excel and Project are required.
- Proven leadership skills and strong organizational, time-management, and goal-oriented focus.
- Knowledge of and commitment to enforcing company EH&S policies and procedures.
- Ability to travel up to 20%.
- Authorization to work in the United States now and in the future without sponsorship.
Nice To Haves
- Bachelor’s degree preferred.
- Industry management experience is a plus.
- At least 5 years of elevator-industry experience or leadership in construction or modernization projects preferred.
Responsibilities
- Lead and support a team of New Equipment project managers, driving efficiency, cost containment, and customer satisfaction.
- Promote a customer-centric culture and high-quality customer service across the project management team.
- Ensure compliance with New Equipment Sales Installation Processes and timely execution of deliverables; work with general managers on weekly SIP meetings.
- Review awarded projects, triage them, and distribute work to ensure appropriate project loading.
- Monitor group project metrics and work with general managers to develop action plans as needed.
- Oversee contract activities from project award through completion of elevator, escalator, or related equipment installation, and review progress to ensure contract documents match project scope.
- Communicate with consultants, general contractors, owners, building managers, architects, designers, state and local authorities, and regulatory agencies about project design, preparation, and installation scheduling.
- Collaborate with internal sales staff, New Equipment superintendents, and senior leadership to achieve financial and customer success.
- Conduct job-site visits and attend customer meetings as needed.
- Oversee construction-process duties, including billing, consultant and contractor payments, RFI processing, change-order opportunities, and project cash coverage.
- Ensure kickoff meetings are held and target hours are assigned before project start.
- Provide ongoing training, development, and leadership to the New Equipment project management team.
- Consult with regional New Equipment operational leaders, superintendents, mechanics, and adjusters about product-performance problems.
- Enforce company EH&S policies and procedures.
Benefits
- 401(k) plan with company match and automatic retirement contribution.
- Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance options.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement.
- Service-anniversary recognition and spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
