Lead Navigator

Community Bridges • Phoenix, AZ

3d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, physical health, medication-assisted treatment, and crisis services throughout Arizona. CBI provides prevention, education, and treatment for people experiencing substance use disorder, homelessness, and mental illness, using evidence-based models.

The Lead Navigator is in recovery from alcohol or other drug use and/or general mental health conditions for at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The role focuses on working with people experiencing homelessness and providing outreach and supportive services to help them end their homelessness. The Lead Navigator coordinates and monitors community-based RBHA and non-RBHA services and supports the individual in accessing them. The position serves individuals with high acuity and significant vulnerabilities, providing outreach, engagement, case management, and ongoing wraparound support.

The Lead Navigator mentors Navigator II staff during onboarding and helps them understand the program and meet its requirements. The role requires mastery of coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. The Lead Navigator works on a multidisciplinary team with Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, and coordinates care with community providers and stakeholders.

CBI describes its work environment as upbeat and safe, with a focus on work-life balance, training, professional development, and career growth. Its 26 locations are described as state-of-the-art facilities providing integrated care.

Requirements

• Be in recovery from alcohol or other drug use and/or general mental health conditions for at least one year.
• Have at least 90 days of experience as a Navigator or Peer Support Specialist.
• High school diploma or GED.
• Current Arizona Driver's License.
• Clear 39-month Motor Vehicle Record.
• Behavioral Health Technician (BHT) status in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance card, site specific.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations, or an equivalent combination of education and experience.

Responsibilities

• Conduct outreach and engagement with people experiencing homelessness, particularly individuals with high acuity and significant vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help individuals end their homelessness.
• Coordinate and monitor RBHA and non-RBHA community-based services, supporting individuals in accessing and receiving those services.
• Serve as a bridge between patients, community providers, and stakeholders to coordinate care.
• Mentor Navigator II staff during onboarding and help them understand the program and fulfill program requirements.
• Apply program processes including coordinated entry, housing referrals, leasing up, wraparound services, and discharge.
• Work as part of a multidisciplinary team that includes Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Benefits

• Generous paid time off accrual, starting with a five-week PTO plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability coverage.
• Life insurance.
• Supplemental plans, including hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care savings.
• Healthcare savings.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Ongoing training, support, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED