Lead Nail Technician

Royal Lahaina Resort•Lahaina, HI

About The Position

Highgate Hotels is seeking a skilled, passionate Nail Technician to provide nail services and customer care in a clean, welcoming spa environment. The role includes performing a range of nail treatments, maintaining sanitation standards, helping clients select services and products, and assisting with body waxing as needed. The Lead Nail Technician also has minor management responsibilities, including communicating inventory needs to the Director, assisting with training other nail technicians, and serving as the license anchor for nail services. Compensation is $16 per hour plus tips. The position may require flexible and long hours. Highgate offers a benefits package to full-time associates; benefits do not apply to part-time positions. The posting date is November 5, 2026, and the opening will remain posted for at least 75 days.

Requirements

Proficiency in various nail-care techniques and treatments.
Strong customer-service skills and ability to build rapport with clients.
Knowledge of sanitation practices and health regulations related to nail services.
Ability to effectively upsell services and products while maintaining positive client relationships.
Excellent verbal and written communication skills, including attentive, courteous communication with employees and guests.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information from various sources.
Ability to maintain confidentiality and show initiative.
High school diploma or equivalent and/or one year of experience in a spa or related field preferred.
One year of retail experience preferred.
Flexible and long hours may sometimes be required.
Medium physical work: exert up to 50 pounds occasionally and/or 25 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

High school diploma or equivalent and/or one year of experience in a spa or related field.
At least one year of retail experience.
Bilingual ability.
Retail sales experience, particularly in beauty or personal-care products.

Responsibilities

Perform manicures, pedicures, gel applications, nail enhancements, and foot soaks.
Maintain clean and sanitary workstations, tools, and equipment in compliance with health regulations.
Understand clients’ needs and preferences and provide excellent customer service.
Upsell services and products to improve the client experience and meet sales goals.
Stay current on nail-care trends and techniques.
Communicate with clients about desired results and aftercare instructions.
Assist with body waxing services as needed.
Communicate inventory needs to the Director.
Assist with required training of other Nail Technicians.
Serve as the license anchor for all nail services.
Attend required hotel meetings and trainings, maintain regular attendance and professional appearance, and comply with hotel standards and regulations.
Maximize productivity, help identify and resolve operational problems, maintain confidentiality, and anticipate guest or operational needs.
Cross-train in other hotel-related areas and perform other duties as requested by management.
Maintain a friendly and warm demeanor and ensure cigarette smoke is not present on hands, clothing, or breath during a shift.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law