LEAD MIS SPECIALIST

The GEO Group•Winton, NC

About The Position

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things. Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Requirements

Bachelor's degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations.
Demonstrated lead worker or supervisory experience.
Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors required.
Good troubleshooting skills and the ability to understand and resolve technical problems independently.

Nice To Haves

Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.

Responsibilities

Provide management and technical expertise to the MIS division and secondary line support to facility users.
Support, advise, and maintain various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration.
Ensure the smooth day-to-day functions of the MIS Service area.
Ensure staff coverage, call levels, and contractual compliance.
Act as the second level of support for end-user problems or questions.
Conduct first-line support for all aspects of a facility’s IT infrastructure in person, on the phone, and via remote connection.
Conduct fault finding and problem-solving on software and hardware issues, passing more complex faults and requests to Regional support.
Provide technical support to ensure personal computers and servers (hardware and software) are performing properly.
Coordinate with Corporate and/or Regional staff on an as-needed basis or with other duties as assigned.
Track technology inventory.
Perform necessary research on specifications and order hardware and software inventory required to be fully functional and in compliance with Corporate standards.
May monitor the facility computer operations budget in conjunction with Regional I.T. staff.
Maintain security administration of systems and assign local domain log-in profiles and passwords for staff as necessary; ensure users have access to appropriate applications and files.
Create, maintain, modify, and produce accurate and timely reports using Crystal Reports on the GEOnet system.
Collaborate with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
Maintain daily backups on LAN and restore when required.
Maintain security, operation, and maintenance of the system.
Ensure strict adherence to software licensing rules and maintain careful records.
Generate reports and summaries requiring technical expertise on utilization, projected needs, and other areas as requested by management.
Provide general knowledge of telephone systems.
Perform other duties as assigned.