Lead Medical Assistant

BEHAVIORAL HEALTH SERVICES INC•Los Angeles, CA

7d•$24 - $28•Onsite

About The Position

The Lead Medical Assistant performs clinic office duties involving patients under the direction of the Clinic Manager or Director of Family Health Services. Duties related to patient examination and treatment are performed under the direction of the Chief Medical Officer, physician, doctor of osteopathic medicine, nurse practitioner, physician assistant, or registered nurse. The role supports patient care, clinic operations, records management, referrals, laboratory work, supply ordering, and dispensary compliance.

Requirements

High school diploma or equivalency.
Valid California driver's license and liability insurance if driving a personal vehicle on BHS business.
Adequate vision, hearing, manual dexterity, and eye-hand coordination to perform job duties.
Ability to sit at a desk, use a keyboard, write, and perform other physical job duties.
Ability to move about the facility to observe clients and staff.
Ability to work as part of a patient care team and follow oral and written directions.
Professional judgment, tact, discretion, and confidentiality.
Ability to work respectfully and effectively with culturally and lifestyle-diverse clients and staff.
Knowledge of CHDP guidelines, DHS requirements, and managed care functions.
Basic knowledge of referrals within and outside the BHS treatment system.
Excellent oral and written communication skills.
Ability to communicate clearly with clients, staff, peers, supervisors, and non-BHS resources.

Nice To Haves

Bilingual English/Spanish; may be required within certain BHS programs.

Responsibilities

Follow up on referrals by contacting patients or sending letters after referrals are approved.
Maintain logs for glucose and hemoglobin testing, dispensed medications, laboratory work, room cleaning, refrigerator checks, oxygen tanks, and autoclave spore testing.
Secure the dispensary and clinic areas as needed when leaving in the evening.
Process pharmacy refill requests as directed.
Support obstetric patient care by providing counseling, preparing necessary forms, and maintaining program books.
Autoclave and sterilize instruments as needed.
Order supplies by checking prices, maintaining supply lists and logs, receiving and stocking deliveries, distributing supplies, and reminding staff about ordering dates.
Explain medical records and tests to patients, check for completion, follow up with doctors' offices and patients, schedule appointments, document in the system, fax and file records, and route records to doctors for review and signature.
Take patient vital signs and medical histories; prepare and position patients, instruments, and equipment for examinations and procedures; assist providers; and clean and reset examination rooms.
Administer or perform vaccines and immunizations, ear lavages, hemoglobin tests, urinalysis, TB tests, vision and hearing screenings, injections, and other services as prescribed or directed by a provider.
Draw blood; collect, prepare, and send specimens to the laboratory; print laboratory results for provider review and sign-off; replace sharps containers; follow up with Quest regarding missing results, tests, or specimens; and order Quest laboratory supplies.
Answer phones, check in patients, and make calls as directed to support patient flow.
Schedule and confirm appointments and send missed-appointment letters as needed.
Translate for doctors and patients as needed.
Stock and restock examination rooms and ensure supplies are available.
Distribute patient paperwork, make copies, and request medical records from doctors' offices.
Maintain charts, including ordering, pulling, and updating records.
Open and close the dispensary, ensure it is compliant, check medication expiration dates, and maintain medication logs.
Perform other duties as assigned.
Document patient information in the electronic medical record as needed.
Liaise with and refer patients to agency care teams within and outside BHS.
Work as part of the patient care team and follow oral and written directions.
Maintain professional standards, sound judgment, tact, discretion, and confidentiality.
Provide respectful, calm, friendly, cooperative, and culturally sensitive service to clients and staff, while maintaining a composed and positive demeanor.
Demonstrate ethical and professional conduct and represent BHS Corporation pleasantly and effectively.
Apply knowledge of CHDP guidelines, DHS requirements, and managed care functions.
Prepare program reports and communicate clearly with clients, staff, peers, supervisors, and non-BHS resources.