Lead Medical Assistant
About The Position
The Lead Medical Assistant reports to the Practice/Clinical Manager and provides day-to-day coordination and guidance to Medical Assistant staff. The role supports staff scheduling and work assignments to promote efficient practice operations, patient flow, and compliance with established quality and safety standards. The Lead Medical Assistant serves as a resource to staff in collaboration with the Practice/Clinical Manager and providers, while also performing the duties of a Medical Assistant – Ambulatory. Brown University Health employees are expected to demonstrate the organization’s values of Compassion, Accountability, Respect, and Excellence in interactions with patients, customers, and colleagues. Employees are also expected to build trust, value differences, maintain a patient and community focus, and collaborate effectively.
Requirements
- High school diploma or equivalent.
- Completion of an accredited Certified Medical Assistant training program.
- Knowledge and skills necessary to provide care to patients across the lifespan, with consideration for developmental stages, aging processes, and cultural diversity.
- At least five years of experience as a Medical Assistant in a physician office.
- Excellent written and verbal communication skills.
- Strong organizational and prioritization skills.
- Effective leadership, communication, and organizational skills necessary to coordinate provider and staff schedules, support efficient patient flow, and serve as a resource to Medical Assistant staff.
Nice To Haves
- Familiarity with medical office procedures and terminology.
Responsibilities
- Provide daily oversight of lab tracking, including labs, tests, and procedures; ensure results are received and documented in the EMR and promptly report abnormal results to the appropriate physician or provider.
- Develop and communicate provider and staff schedules to ensure adequate Medical Assistant coverage, patient access, appointment availability, and efficient daily operations.
- Develop and maintain provider scheduling templates.
- Assist the Practice/Clinical Manager with daily coordination of Medical Assistants to promote efficient patient flow and timely completion of assigned tasks, including in-basket items.
- Serve as a resource to staff regarding schedules, workflows, and administrative processes.
- Participate in interviewing and selecting Medical Assistants and provide orientation for newly hired staff.
- May monitor inventory levels and order supplies, equipment, and instruments within established authority; follow up on delayed orders and ensure materials are appropriately stored upon receipt.
- May monitor equipment functionality, address minor issues, and coordinate more complex repairs with appropriate vendors.
- Coordinate maintenance and janitorial needs within the department, maintain service records, and follow up on service-related concerns as needed.
- Promote a high level of customer service and maintain positive relationships with practice staff, patients, families, vendors, and others throughout Brown University Health.
- Participate in committees and work teams and may lead practice-based quality improvement initiatives.
- Maintain and develop professional knowledge through seminars, meetings, and leadership development opportunities.
- Perform Medical Assistant duties and provide practice coverage during staff absences in accordance with the Medical Assistant – Ambulatory job description.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
