Lead Medical Assistant

CenterWell • Jacksonville, FL

4d • $48,300 - $65,900

About The Position

The Medical Assistant 4 is the first point of contact for patient care and performs administrative duties alongside patient care. The role takes ownership of advanced and highly specialized administrative, operational, and customer support duties requiring independent initiative and judgment. It provides direct patient care within the assistant’s certification scope, supports clinicians, coordinates daily operations, mentors other Medical Assistants, and leads process improvements with minimal oversight.

Requirements

• Be certified or registered.
• Have phlebotomy experience.
• Have medication and vaccine administration experience.
• Have at least 3 years of Medical Assistant experience.
• Have a high school diploma or equivalent.
• Be CPR certified.
• Undergo tuberculosis (TB) screening if selected, as the role is patient-facing and part of the company's TB screening program.

Nice To Haves

• At least 1 year of Medical Assistant experience in a PCO center.
• Value Based Care experience, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience.
• Bilingual proficiency in English and Spanish; must pass a proficiency exam before communicating in a foreign language.

Responsibilities

• Record vital signs and update electronic medical record (EMR) documentation.
• Administer medications and vaccines, and perform phlebotomy as certified.
• Conduct diagnostic tests and collect specimens.
• Maintain equipment and ensure exam rooms are ready.
• Provide direct patient care within certification scope.
• Collaborate with Physicians and Advanced Practice Providers.
• Coordinate daily operations and support team productivity.
• Mentor, train, and guide Medical Assistants.
• Lead process improvements and work independently with minimal oversight.
• Gather patient symptoms and health information.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan based on company and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED