Lead Medical Assistant

Saint Peter's Healthcare System • Somerset, NJ

5d

About The Position

The Lead Medical Assistant functions as a lead and operational resource for clinical staff. The role supports practice operations, including scheduling, payroll, registration, patient satisfaction and employee performance matters, supply ordering and stocking, communications, and billing. The Lead Medical Assistant oversees employee scheduling to ensure shifts are appropriately staffed and troubleshoots unplanned absences, working with leaders to resolve resource issues.

The position provides clinical and patient-flow support, including collecting and recording vital signs, assisting with treatments and procedures, transmitting physician orders, responding to patient questions, coordinating medications with pharmacies, educating patients as directed, collecting laboratory specimens, performing phlebotomy, and administering injections. It also supports medical-record requests and maintains required point-of-care testing and refrigerator logs.

Administrative duties include accurate patient identification and registration, collecting demographic, sociologic, financial, and clinical information, addressing insurance matters, collecting co-payments, obtaining required consent and payment-release signatures, and reconciling the cash drawer and deposits at the end of the day. Other duties may be assigned.

Requirements

• At least 3 years of experience working in a medical practice.
• Fluency with medical terminology and healthcare data entry.
• Successful completion of Nursing Assistant or Medical Assistant training.
• Strong customer service skills.
• Certified or Registered Medical Assistant credential required, or must be obtained within 90 days of hire.

Responsibilities

• Provide lead support and serve as an operational resource for clinical staff, including in scheduling, payroll, registration, patient satisfaction and employee performance issues, supplies, communications, and billing.
• Oversee employee schedules to ensure shifts are appropriately staffed and troubleshoot unplanned absences; work with leaders to resolve resource issues.
• Assist with medical-record requests from physicians, patients, insurance companies, and lawyers by contacting the SPPA Senior Correspondence Representative.
• Measure and record patient height, weight, blood pressure, heart rate, respiratory rate, temperature, and head circumference when indicated, including during injection and wound-care visits.
• Assist nurses and physicians with requested treatments and procedures, including colposcopies, biopsies, and PAPs.
• Transmit physician orders and answer patient questions about healthcare as appropriate.
• Contact pharmacies about medication, dosage, and usage; provide medication and instructions to patients as directed by the physician.
• Collect and prepare laboratory specimens, perform phlebotomy, and administer injections.
• Maintain logs for point-of-care testing, refrigerators, and other items as required by SPPA Laboratory Policies and the practice Supervisor.
• Identify patients by name and date of birth, verify their chart, and ensure they are in the designated exam room.
• Identify deviations in vital signs and notify the physician or nurse of changes in patient status.
• Support patient flow by prioritizing arrivals according to scheduled appointments, directing patients to the appropriate area, and referring patients to physicians as needed.
• Accurately collect and record patient demographic, sociologic, financial, and clinical information, including insurance verification and copies of insurance cards.
• Proactively address insurance issues and collect co-payments.
• Obtain legal signatures for medical-treatment consent in accordance with policy and daily quality checks; verify financial responsibility and obtain the patient or guardian's payment-release signature.
• Perform end-of-day reconciliation, balance the cash drawer according to policy, and make deposits as directed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Savings accounts
• Voluntary benefits
• Wellness programs and discounts
• Paid life insurance
• 401(k) match
• Adoption assistance
• Back-up daycare
• Free onsite parking
• Recognition rewards
• Fully paid tuition program or tuition assistance program
• Some positions may be eligible for clinical certification pay and shift differentials

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed