Lead Medical Assistant

QUICK CARE MED P L • Williston, FL

6h

About The Position

The Lead Medical Assistant manages a variety of office activities and operations, including office personnel, clinical staff, and the patient experience. The role supports efficient clinic operations, maintains customer service standards, oversees personnel processes, and helps ensure patients receive the company’s vision of patient care. It may require evening, weekend, or holiday work, extended periods of sitting or standing, and travel to various office locations.

Requirements

• High school diploma or equivalent.
• At least 2 years of Medical Assistant skills and insurance verification experience.
• 1 year of leadership experience in a medical setting.
• Excellent customer service skills.
• Familiarity with company policies and healthcare regulations.
• Knowledge of Microsoft Office products and business office procedures.
• Excellent oral and written communication skills.
• Ability to greet patients and answer phones professionally.
• Ability to establish and maintain effective working relationships with providers, patients, and the public.
• Time management skills.
• Ability to recognize, evaluate, and solve problems and correct errors.
• Ability to maintain productivity and work independently.
• Planning and organization skills.
• Ability to adapt to a variety of situations and personnel.
• Project management skills.
• Ability to manage people effectively toward company goals.

Responsibilities

• Provide outstanding customer service and maintain strong customer relationships.
• Stay up to date on company policies and procedures.
• Enforce company policies and procedures to maximize office productivity among office personnel and clinical staff.
• Research and develop resources to create timely, efficient workflows.
• Establish uniform correspondence practices and procedures.
• Review clerical and personnel records for completeness, accuracy, and timeliness.
• Train new personnel and conduct timely performance reviews.
• Maintain personnel performance documentation.
• Maintain contact with customers and outside vendors.
• Assist the company marketer with marketing activities and obtaining company contracts.
• Ensure patients receive the company’s vision of patient care.
• Prepare and submit personnel payroll.
• Produce reports on clinic operations for the Regional Manager.
• Maintain and account for payment collections, petty cash logs, receipts, and daily bank deposits.
• Attend company meetings.
• Host staff meetings at the assigned location.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED